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D-Link WDA-130 User Manual

Section 5 - Troubleshooting

1.  How do I know if my adapter is installed properly?

Select the 

Hardware Tab.

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the WDA-130.  Read the following 

descriptions if you are having problems.  (The examples below are illustrated in Windows

®

 XP.  If you have a different operating 

system, the screenshots on your computer will look similar to the following examples.)

Go to

 Start 

>

 My Computer 

>

 Properties.

Содержание WDA-1320

Страница 1: ......

Страница 2: ...5 Wireless Networks 25 Wi Fi Protected Setup 26 Personal Identification Number PIN 27 My Wireless Networks 29 Add Profile 30 Modify Profile 31 Support 32 About 33 Windows XP Configuration Utility 34 Windows XP 35 Wireless Networks 35 Wi Fi Protected Setup WPS 36 Personal Identification Number PIN 37 My Wireless Networks 39 Add Profile 40 Modify Profile 41 Support 42 About 43 Disabling The Windows ...

Страница 3: ...oubleshooting 57 Wireless Basics 62 Networking Basics 67 Check your IP address 67 Windows XP 2000 User 68 Windows Vista Users 68 Statically Assign an IP address 69 Windows XP 2000 Users 70 Windows Vista Users 71 Technical Specifications 72 Contacting Technical Support 74 Warranty 75 Registration 80 ...

Страница 4: ...D System Requirements A desktop computer with an available PCI slot Windows Vista XP Service Pack 2 or 2000 Service Pack 4 300MHz processor and at least 64MB of RAM An 802 11g or 802 11b access point for Infrastructure mode or another 802 11g or 802 11b wireless adapter Peer to Peer networking mode Product Overview Package Contents ...

Страница 5: ...guration utility to discover available wireless networks and create and save detailed connectivity profiles for those networks most often accessed The WDA 1320 is a powerful 32 bit Desktop adapter that installs quickly and easily into desktop PCs and when used with other D Link Wireless G products automatically connects to the network Maximum wireless signal rate derived from IEEE Standard 802 11g...

Страница 6: ... standards the WDA 1320 can connect with existing 802 11b or 802 11g compliant routers access points and cards That means you can still communicate with colleagues and friends while you have the ability to link to even more wireless networks 32 bit PCI Performance Plug Play Connectivity The WDA 1320 is a powerful 32 bit PCI adapter that installs quickly and easily into desktop PCs and when used wi...

Страница 7: ... D Link WDA 1320 User Manual Section 1 Product Overview Hardware Overview LEDs Link A steady light indicates a connection to a wireless network A blinking light indicates activity on the network ...

Страница 8: ...adapters Verify the settings such as the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you plan to use multiple adapters at d...

Страница 9: ... the D Link wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Страница 10: ... Installation Click Yes to disable the adapter The adapter is now disabled When disabled a red X will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Страница 11: ...that is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to p...

Страница 12: ...computer and Insert the D Link WDA 1320 Driver CD in the CD ROM drive The step by step instructions that follow are shown in Windows XP The steps and screens are similar for the other Windows operating systems If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D Drivers setup exe where D represents the drive letter of your CD ROM drive When...

Страница 13: ...lShield Wizard window will appear Click Next to continue By default setup will install to the default location C Program Files D Link WDA 1320 where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location Click Next to continue ...

Страница 14: ...lect the Program Files folder location Click Next to continue WDA 1320 will start configuring your new software installation This may take few minutes Once the installation is complete the InstallShield Wizard screen displays Click Finish to close the window ...

Страница 15: ...tion 2 Installation The Wireless Connection Wizard will now appear If you want to manually connect to a wireless network refer to page 17 The following instructions will connect you to a wireless network using Wi Fi Protected Setup WPS ...

Страница 16: ...ration method click the virtual button as shown in the screenshot Push Button Configuration PBC Press the WPS button on your access point or wireless router within 2 minutes to establish connectivity When this screen appears you have successfully connected to your wireless network Click Next to complete your setup ...

Страница 17: ... wireless network and then click Next Click the Scan button to display a list of wireless networks site survey Click on the network name SSID and click Next Enter the network name SSID manually If you enter the SSID incorrectly you will automatically be brought to the site survey page Click Scan to display the site survey page ...

Страница 18: ... Installation Click Finish to continue If you are prompted to reboot your computer select Yes I want to restart my computer now When this screen appears you are successfully connected to your wireless network Click Next to complete your setup ...

Страница 19: ...y default setup will install to the default location C Program Files D Link WDA 1320 where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location Click Next to continue Select the Program Files folder location Click Next to continue Windows XP Installation ...

Страница 20: ...ou will have the option to use either the D Link utility or the built in Windows Wireless utility Click Next to continue The Wireless Connection Wizard will now appear If you want to manually connect to a wireless network refer to page 22 The following instructions will connect you to a wireless network using Wi Fi Protected Setup WPS ...

Страница 21: ...ration method click the virtual button as shown in the screenshot Press the WPS button on your access point or wireless router within 2 minutes to establish connectivity When this screen appears you have successfully connected to your wireless network Click Next to complete your setup Push Button Configuration PBC ...

Страница 22: ...ically be brought to the site survey page Click Next to continue or click Scan to display the site survey page To manually connect to your wireless network select Manually connect to a wireless network and then click Next Click the Scan button to display a list of wireless networks site survey Click on the network name SSID and click Connect ...

Страница 23: ...tallation If the wireless network you are trying to connect to is using WPA PSK enter the WPA PSK passphrase Click Next to continue Click Finish to continue If you are prompted to reboot your computer select Yes I want to restart my computer now ...

Страница 24: ... as the management software The utility provides the user an easy interface to change any settings related to the wireless adapter After you have completed the installation of the WDA 1320 and whenever you start the computer the Configuration Utility starts automatically and the system tray icon is loaded in the toolbar Clicking on the utility icon will start the Configuration Utility If you are u...

Страница 25: ...ur area Highlight a wireless network and click the Connect button If the network is secure a pop up window will appear Enter the security information to connect refer to the Wireless Security section for more information Select a wireless network profile from the drop down menu and click Activate to connect Allow up to 30 seconds to connect MAC SSID Channel Signal Security Refresh Button Connect B...

Страница 26: ...guration PBC is a virtual button in the utility that connects you to other WPS enabled devices A connection can be established by clicking on the virtual button then pushing the physical button on the access point or wireless router within 120 seconds Refer to page 21 Personal Identification Number PIN is a unique number generated randomly by the wireless adapter s utility Entering this number in ...

Страница 27: ... Number and click Next Make sure your access point or wireless router is close by Write down the number on the screen Enter this number in your access point or wireless router Please refer to the manufacture s manual for instructions Once you click Next you will have 2 minutes to enter this number in your access point or wireless router Personal Identification Number PIN ...

Страница 28: ...Manual Section 3 Configuration The adapter will try to establish connectivity to your access point or wireless router When this screen appears you have successfully established connectivity Click Finish to complete your setup ...

Страница 29: ...automatically be created New Button Modify Click New to create a new wireless network profile refer to page 30 Click Modify to edit a current profile refer to page 31 Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network The Profile Details section will display information about the wireless network such as the network name SSID ...

Страница 30: ...ID Enter a name for your profile e g Home Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wireless router or access point select Infrastructure Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security OK Button ...

Страница 31: ...rom the My Wireless Networks page Profile Name SSID Enter a name for your profile e g Home Office Coffee Shop Displays the SSID of the network Displays the network type Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security OK Button ...

Страница 32: ...32 D Link WDA 1320 User Manual Section 3 Configuration Support If you need help click the Support button A pane will appear to the right of the utility which will display information about the utility ...

Страница 33: ...33 D Link WDA 1320 User Manual Section 3 Configuration The About screen gives you information about the Firmware and Utility Versions of the WDA 1320 About ...

Страница 34: ...r icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility The utility will display any available wireless networks in your area Click on a network and click the Connect button Refer to the Wireless Security section for information on connecting t...

Страница 35: ...reless network is secure You must know the encryption key security settings to connect Displays the channel of the wireless network Connect to a wireless network using Wi Fi Protected Setup Refer to the next page Rescans for available wireless networks in your area Highlight a wireless network and click the Connect button If the network is secure a pop up window will appear Enter the security info...

Страница 36: ...guration PBC is a virtual button in the utility that connects you to other WPS enabled devices A connection can be established by clicking on the virtual button then pushing the physical button on the access point or wireless router within 120 seconds Refer to page 21 Personal Identification Number PIN is a unique number generated randomly by the wireless adapter s utility Entering this number in ...

Страница 37: ... Number and click Next Make sure your access point or wireless router is close by Write down the number on the screen Enter this number in your access point or wireless router Please refer to the manufacture s manual for instructions Once you click Next you will have 2 minutes to enter this number in your access point or wireless router Personal Identification Number PIN ...

Страница 38: ...Manual Section 3 Configuration The adapter will try to establish connectivity to your access point or wireless router When this screen appears you have successfully established connectivity Click Finish to complete your setup ...

Страница 39: ... created New Button Modify Click New to create a new wireless network profile refer to page 40 Click Modify to edit a current profile refer to page 41 Click Delete to remove a profile Click Active to activate a profile Allow up to 30 seconds to connect to the wireless network The Profile Details section will display information about the wireless network such as the network name SSID network type ...

Страница 40: ...ID Enter a name for your profile e g Home Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wireless router or access point select Infrastructure Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security OK Button ...

Страница 41: ...rom the My Wireless Networks page Profile Name SSID Enter a name for your profile e g Home Office Coffee Shop Displays the SSID of the network Displays the network type Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security OK Button ...

Страница 42: ...42 D Link WDA 1320 User Manual Section 3 Configuration Support If you need help click the Support button A pane will appear to the right of the utility which will display information about the utility ...

Страница 43: ...43 D Link WDA 1320 User Manual Section 3 Configuration The About screen gives you information about the Firmware and Utility Versions of the WDA 1320 About ...

Страница 44: ...ink wireless utility you must disable the Windows XP wireless utility Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks In the Choose a Wireless Network window click Change Advanced Settings on the left side below Related Tasks ...

Страница 45: ...45 D Link WDA 1320 User Manual Section 3 Configuration In the Wireless Network Connection Properties window uncheck Use Windows to configure my wireless network settings and then click OK ...

Страница 46: ...ws Vista utility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select Connect to a network If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Con...

Страница 47: ...urity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Страница 48: ...survey option similar to the Windows XP utility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network...

Страница 49: ... This section will show you the different levels of security you can use to protect your data from intruders The WDA 1320 offers the following types of security WPA2 Wi Fi Protected Access 2 WPA2 PSK Pre Shared Key WPA Wi Fi Protected Access WPA PSK Pre Shared Key 802 1x RADIUS ...

Страница 50: ...rotocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate your wireless connection The key is an alpha numeric...

Страница 51: ... Open the Wireless Utility by double clicking on the D Link icon in your system tray lower right corner of screen 2 Highlight the wireless network SSID you would like to connect to and click Connect If the network is using WPA PSK the screen as shown to the left will appear 3 Enter the WPA PSK passphrase exactly as it is on your wireless router or access point Click the Show text in the password f...

Страница 52: ...less devices 1 Open the Wireless Utility by double clicking on the D Link icon in your system tray lower right corner of screen Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Passphrase under Set Security Option 3 Select TKIP or AES 4 Enter the passphrase exactly as it is on your wireless router or access point 5 Click OK to connect to the ...

Страница 53: ...int before configuring your wireless adapter If you are joining an existing network you will need to know the passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Страница 54: ...on box will appear Enter the WPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct The WPA PSK passphrase must be exactly the same as on the wireless router or access point ...

Страница 55: ...ect TKIP or AES 3 Click on Advanced Config to continue 4 Next to EAP Type select EAP TLS EAP TTLS or PEAP Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the same EAP type when using a RADIUS server for authentication Some RADIUS servers require that the Validate Server field be...

Страница 56: ...k on Advanced Config to continue 4 Next to EAP Type select EAP TLS LEAP EAP TTLS or PEAP Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the same EAP type when using a RADIUS server for authentication Some RADIUS servers require that the Validate Server field be selected Check t...

Страница 57: ...r provides solutions to problems that can occur during the installation and operation of the WDA 1320 Read the following descriptions if you are having problems The examples below are illustrated in Windows XP If you have a different operating system the screenshots on your computer will look similar to the following examples Go to Start My Computer Properties ...

Страница 58: ...twork Adapters Right click on D Link WDA 1320 Desktop Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link WDA 1320 Desktop Adapter D Link WDA 1320 Desktop Adapter ...

Страница 59: ...sable all security settings MAC address control AES Make sure that the access point router is not set to a different frequency Turn off your access point and the computer with the WDA 1320 Turn on the access point and then turn on the computer with the WDA 1320 Refresh the WDA 1320 Utility 2 Why can t I connect to the access point or the wireless router Check to see if the WDA 1320 Wireless Deskto...

Страница 60: ...ode make sure the same Service Set Identifier SSID is specified on the settings for the wireless clients and access points The SSID factory default setting for most D Link products is default Double click on the WLAN icon in the taskbar The Link Info screen will display the SSID setting Check that the Network Connection for the wireless client is configured properly Select AP Infrastructure when c...

Страница 61: ... on the WLAN icon in the taskbar click Encryption Check to see that the key selected is set to the same key as other devices on the network 5 How can I troubleshoot distance issues using the WDA 1320 Move the WDA 1320 and the access point or wireless router into the same room and then test the wireless connection Change the channel of the access point Move devices within the line of sight ...

Страница 62: ...reless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicati...

Страница 63: ...ata from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device call...

Страница 64: ...ones laptops speakers and other devices that operate on batteries Who uses wireless Wireless technology as become so popular in recent years that almost everyone is using it whether it s for home office business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy ...

Страница 65: ...task not knowing where to start That s why we ve put together a few setup steps and tips to help you through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place ...

Страница 66: ...ecurity feature on the router Refer to product manual for detail information on how to set it up There are basically two modes of networking Infrastructure All wireless clients will connect to an access point or wireless router An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or access point Wireless Modes...

Страница 67: ... Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wireless ...

Страница 68: ...ccessories Command Prompt You may need administrative access to run this application For all additional prompt windows inquiring of running the command prompt application select Yes OK or Continue At the prompt type ipconfig and press Enter This will display the IP address subnet mask and default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings an...

Страница 69: ...Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network S...

Страница 70: ...light Internet Protocol TCP IP and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gateway the...

Страница 71: ...l Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gateway th...

Страница 72: ...ge Indoors Up to 328 feet 100 meters Outdoors Up to 1 312 feet 400 meters Power Consumption PowerSave mode 28mA Standby mode 4 66mA Transmit mode 248mA Modulation Technology Orthogonal Frequency Division Multiplexing OFDM Complementary Code Keying CCK Receiver Sensitivity 54Mbps OFDM 10 PER 68dBm 48Mbps OFDM 10 PER 68dBm 36Mbps OFDM 10 PER 75dBm 24Mbps OFDM 10 PER 79dBm 18Mbps OFDM 10 PER 82dBm 12...

Страница 73: ...inches 8 7mm Weight 0 12 lb 55g Warranty 1 Year Maximum wireless signal rate derived from IEEE Standard 802 11g specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Environmental factors will adversely affect wireless signal range ...

Страница 74: ...del number of the product e g WDA 1320 Hardware Revision located on the label on the adapter e g rev A1 Serial Number s n number located on the label on the adapter You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 24 hours a day seven day...

Страница 75: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Страница 76: ...a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D Link the sellers or the liquidators expressly disclaim their ...

Страница 77: ...nstallation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered with defaced or removed Initial installation installation and removal of the product for repair and shipping costs Operational adjustments covered in the operating manual for the product and normal maintenance Dama...

Страница 78: ...SS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations and exc...

Страница 79: ...levision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dea...

Страница 80: ... WDA 1320 User Manual Appendix F Registration Version 1 10 B 04 08 2008 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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