Troubleshooting
The following are common issues that may come up during installation of the telephone adapter. If
you do not hear a dial tone and/or the Phone 1 light is not on, go through this checklist to solve this
problem:
• Make sure your phone is plugged into the
Phone 1
Port on the VTA, and that it is disconnected from
the wall jacks that traditional phone companies use.
• Are you able to access the Internet from your computer that is connected to your router? If not,
check with your Internet Service Provider to determine if they are having connection issues in your
area. If you are knowledgeable about your router settings, verify that they are correct.
• Double-check your device connection against the installation instructions.
• Many installation issues, such as no dial tone on your telephone or no internet connection on your
computer, can be resolved by resetting all the equipment. First power down in this order:
1. Computer (shut down properly, it is not necessary to disconnect power to your computer)
2. VTA (unplug power cord from back of device)
3. Router (unplug power cord from back of device)
4. DSL or Cable Modem (unplug power cord from back of device)
Wait at least 30 seconds. Confirm that all the network cables are firmly snapped into the jacks on all
the devices. Then, one device at a time, plug the power back in snugly in this order:
1. DSL or Cable Modem
Wait for the lights to come back on for power and external network connection before continuing.
Connecting back up to the Internet Service Provider may take several minutes.
2. Router
Wait for the lights to come back on for power and status before continuing. Wait at least 30
seconds.
3. VTA
Wait for the power and phone lights to be a solid green. (The Internet light will blink whenever
there is data activity.) At this point, you should have dial tone.
4. Computer
• If you are transferring your phone number from your current phone company to Vonage, you will be
assigned a temporary Vonage phone number. Until the transfer has completed, most people calling
your phone number will ring your old line. They would need to call the temporary phone number to
ring your Vonage phone. However, Vonage customers calling either your current phone number or
the temporary phone number will ring your Vonage phone. Note: You will receive email notification
from Vonage when the phone number transfer has completed. The temporary number will then be
terminated.
• For more troubleshooting tips, visit www.vonage.com/help.
