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Contacting Technical Support

Technical Support

You can find the most recent software and user documentation on the 

i2eye

website.

D-Link 

provides free technical support for customers within the United States and

Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact 

D-Link 

Technical Support through our

web site or by phone.

D-Link i2eye Technical Support over the Telephone:

(800) 93-i2EYE
24 hours a day, seven days a week

D-Link Technical Support over the Internet:

http://www.i-2-eye.com
email: [email protected]

Tech Support for customers within the United States:

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone:

(800) 361-5265
Monday to Friday 

7

:30am to 

12

:00

a

m EST

D-Link Technical Support over the Internet:

http://support.dlink.ca
email:[email protected]

Содержание i2eye DVC-1000

Страница 1: ...Manual Building Networks for People Broadband VideoPhone DVC 1000 v2 20 Patent Pending i2eyeTM...

Страница 2: ...izard 10 Using a Telephone with the DVC 1000 13 Using the DVC 1000 14 Using the Configuration Menu 23 Using the DVC 1000 with D Link Routers 40 Using the DVC 1000 with Routers Gateways or Modems 41 Tr...

Страница 3: ...re ready to use your i2eye DVC 1000 VideoPhone Using advanced video compression technology the DVC 1000 VideoPhone maximizes the image and audio quality within the available bandwidth It is an ideal s...

Страница 4: ...Cable modem DSL modem or Ethernet net work Television with standard composite audio and video inputs white and yellow RCA jacks orwithaRFmodulatortoenableaTVwithoutAVjackstobeconnectedusing theantenna...

Страница 5: ...luded Flexiblecallingformatsforworldwideuse Speed Dialing Built in Caller ID Answerincomingcallsusingtelephoneorremotecontrol AutomappingofIPaddress Advancedvideoandaudioprivacyprotection Video and or...

Страница 6: ...icates the DVC 1000 is ON LED Power Status This LED turns on briefly at power up It is then off during normal operation Call Monitor Steady red light indicates video is being sent and a call is in pro...

Страница 7: ...arrow key performs a back space deleting the character to the left of the cursor The following page con tains a breakdown of the features of the remote control The DVC 1000 needs to be setup before u...

Страница 8: ...Cancel and number keys to enter information when required The asterisk sometimes called a star key is used to enter a period also called a dot Number sign Cancel Full screen or Picture in Picture Self...

Страница 9: ...rom UPPER to lower case and UPPER case shift lock The keyboard features wraparound capability If you press repeatedly on the left or right arrow keys the cursor will wraparound to the letter on the op...

Страница 10: ...to continue to the next screen Enter your Name Country code Area code and Phone number Welcome Screen The phone number you enter is one you create for family friends and others to call you over the In...

Страница 11: ...ayed Also if this setting is checked you will skip the DNS screen described on the next page as the DNS will be set automatically IP address Subnet mask Gateway If necessary enter each of these settin...

Страница 12: ...vious page you will see the screen for setting DNS server addresses The DNS screen asks for information regarding the Domain Name System DNS server You should be able to get both of these settings fro...

Страница 13: ...dial a VideoPhone number to reach a party on the other end of the VideoPhone call You can speak through the telephone listen to the other party in privacy and even switch to the Speakerphone Mode on...

Страница 14: ...d with an X through it you can still make VideoPhone calls by inputting the IP address of the phone that you are calling See Entering IP addresses on page 22 This is a list of the status icons After t...

Страница 15: ...the DVC 1000 will determine if an update exists When this is complete the icon disappears If the DVC 1000 cannot connect to the update server the operation was unsuccessful and the the icon will show...

Страница 16: ...n the Privacy Settings window the other party will not see you and the video icon will appear with a slash through it Do Not Disturb If you select Do Not Disturb in the Privacy Settings window your Vi...

Страница 17: ...eed dial number on the handset The DVC 1000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call When the other party answers the VideoPhone call is c...

Страница 18: ...onversation pick up the telephone handset and turn down the audio on the television The others in the group will not be able to hear the conversation Placing a Speed dial VideoPhone Call with the Remo...

Страница 19: ...C 1000 remote control When the dialog appears on the video display telling you to hang up the phone go ahead and hang up the phone Speakerphone Mode is now active If a VideoPhone call is in progress u...

Страница 20: ...calls After entering the number into the Phone number box when using the remote control to make a call click on the Dial button to begin the VideoPhone call Calling a VideoPhone with the Same Country...

Страница 21: ...code and Phone number of the party you are calling Remember The DVC 1000 uses the Internet for completing calls and not long distance phone lines 886 2 55551212 1 949 5551212 Calling a VideoPhone with...

Страница 22: ...e cursor to the Enter an IP address box Example The VideoPhone or other device you are calling has an IP address of 205 104 32 20 you would use the remote control to enter Using the DVC 1000 continued...

Страница 23: ...hone number by entering an IP address or select an entry on the speed dial list Allows you to specify what is seen on the main application screen Choose full screen view or the default view as well as...

Страница 24: ...aled by highlighting the item and pressing the ENTER button on the remote After 10 entries are created the Speed Dial List will scroll to display entries 11 through 50 Allows the manual dialing of ano...

Страница 25: ...name or number or IP address of a selected Speed Dial entry Closes the Dial screen saving the current entries in the Speed Dial List Add Remove Edit Close Using the Configuration Menu continued Main S...

Страница 26: ...call is connected the remote caller s video will display as well as a self view picture in picture This view is the same as the default view with the addition of connection status information appearin...

Страница 27: ...about the user and allows editing of user information The Network Settings screen has five buttons that allow you to setup your network address DNS address public IP address transmit and receive netwo...

Страница 28: ...vacy will be turned on whenever a call is received This blocks a caller from seeing the you until you turn off video privacy Select this checkbox to hear a beep with each function pressed on the remot...

Страница 29: ...countries similar to the regular international telephone system The Country code for the United States and Canada is 1 Other Country codes are listed on page 61 Enter your Country code here up to 3 d...

Страница 30: ...means that your DVC 1000 is searching for a public IP address If this lasts more than 30 seconds the DVC 1000 will most likely not find a public IP address Please see 18 in the Troubleshooting sec ti...

Страница 31: ...r network administrator These will be grayed if the checkbox above is checked Used for reporting the host name to the router home gateway in the DHCP table This is rarely used and is optional MAC Medi...

Страница 32: ...ich are what computers use to find each other on the Internet Enter the Primary Internet DNS Domain Name System These are Internet server addresses that you should be able to obtain from your router c...

Страница 33: ...ublic IP address Only available for editing when Specify public IP is selected If you are sharing a broadband connection with another device such as a PC you typically will need a router to accomplish...

Страница 34: ...gs by selecting the send or receive Change button and select the value desired by moving the selection up or down in the list box Overestimating these settings may affect the call quality and is not r...

Страница 35: ...g correctly To use the PING function from the remote control enter a known IP address on your network or on the Internet into the Input Host Address box Press the PING button If the IP address is vali...

Страница 36: ...for an update right now Displays the current version information Set Defaults will restore all settings to factory defaults This will also erase all speed dial entries that have been added If you sele...

Страница 37: ...to increase the setting and the left arrow to decrease the setting Press OK after you are done to return to the Settings screen Note You are changing the Video Settings for the local Self view only Y...

Страница 38: ...VideoPhone connection hears you To adjust the volume press the right arrow to increase the setting and the left arrow to decrease the setting The slider bar will indicate the volume level Click the A...

Страница 39: ...l be able to hear you if this setting is checked although they can see you Video Privacy keeps your video from being sent to the remote caller The person on the other end of the videoconference call w...

Страница 40: ...ations list No other configuration is needed with supported D Link routers to use the DVC 1000 Most D Link routers now support a feature that allows easy one click configuration of the DVC 1000 You wi...

Страница 41: ...o allow access to the DVC 1000 The port numbers used by the DVC 1000 are 1720 15328 15329 15330 15331 15332 15333 The router or gateway that you are using may be different from the D Link DI 614 wirel...

Страница 42: ...he DVC 1000 Turn the DVC 1000 on Using the remote control highlight the Settings button on the Main Screen Navigate to Settings Network Network Address IP address D Under Protocol Type choose Both TCP...

Страница 43: ...will be opened slightly differently Repeat steps A through C on the previous page Choose TCP as the Protocol Type Enter 1720 as the Private Port and Public Port Under Schedule Click Always Click Apply...

Страница 44: ...P Ports 15328 15333 UDP TCP If your particular firewall does not have this option consult the firewall s documentation on how to open specific ports needed for H 323 communications Broadband Modem and...

Страница 45: ...the broadband modem Broadband cable modems allow this type of installation Recommended Procedure Many ISPs act as DHCP servers and dynamically assign a public IP address whenever the modem requests o...

Страница 46: ...them If the far side has a DVC 1000 VideoPhone and you cannot connect to them via the Directory Service they are probably not registered 2 Cannot make direct IP calls VideoPhone is not connected to th...

Страница 47: ...s properly plugged into the VideoPhone If the telephone is not self powered ensure that it is properly plugged into a power supply Consult your telephone user manual for reference Telephone ringer is...

Страница 48: ...and UDP open to function properly See the section Using the DVC 1000 with Routers Gateways or Broadband Modems on page 41 or consult your router s documentation or your network administrator for help...

Страница 49: ...network administrator for help on doing this VideoPhone is not functioning properly behind NAT Go to the Settings Network Public IP screen Select Auto detect public IP address If the VideoPhone is un...

Страница 50: ...rk adminstrator Update Server is temporarily unavailable If the Update Status Icon is the only one showing as failed you will not be prevented from making and receiving videocalls 16 Error displays on...

Страница 51: ...n the NetworkAddress screen and the Auto detect Public IP checkbox on the Public IPAddress screen are checked 19 VideoPhone reports packet loss Incorrect Network Speeds See Incorrect Network Speeds se...

Страница 52: ...e greater than or equal to your download speed 23 VideoPhone does not boot up Video is not being displayed on television Ensure that the video and audio cables are plugged in correctly to both the Vid...

Страница 53: ...e connects over high speed broadband and it delivers up to 30 frames per second Videophones using a slow analog plain old telephone line can t deliver smooth video pictures over their small LCD displa...

Страница 54: ...s wired Ethernet connection to a wireless router or access point that is connected to the cable or DSL modem How large will the image be As large as the TV screen i2eye supports three screen formats...

Страница 55: ...3 compliant device will communicate together seamlessly i2eye is a broadband appliance that draws from D Link s sixteen years of experience as a leading Ethernet manufacturer Do I have to take every c...

Страница 56: ...nferencing calls with telephone numbers It does this by correlating telephone numbers to actual public IP addresses DNS Domain Name System A system used to translate computer names into IP addresses F...

Страница 57: ...eoPhone router that is dynamically assigned by a router or ISP and will not remain the same from session to session See DHCP Static IP address An IP address for a particular network device PC VideoPho...

Страница 58: ...t travels down a specified port A router will forward information from one port to another and a firewall will open only a specified number of ports SQCIF Subquarter Common Intermediate Format An inte...

Страница 59: ...288 pixels QCIF 176 x 144 Picture In Picture PIP Automatic brightness control DVC 1000 Robust Video Audio Telephone interface Full Duplex Audio Echo cancellation Voice only to and from Voice over IP...

Страница 60: ...llows up to 50 entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update Software update automatic or manual Network Standard IEE...

Страница 61: ...ia 269 Comoros and Mayotte 242 Congo 682 Cook Islands 506 Costa Rica 385 Croatia 53 Cuba 357 Cyprus 420 Czech Republic 45 Denmark 246 Diego Garcia Code Country 253 Djibouti 767 Dominca 809 Dominican R...

Страница 62: ...atican City 58 Venezuela 84 Viet Nam 681 Wallis and Futuna 685 Western Samoa 381 Yemen 243 Zaire 260 Zambia 263 Zimbabwe List of Country Codes Continued Code Country 231 Liberia 218 Libya 423 Liechten...

Страница 63: ...Link Technical Support through our web site or by phone D Link i2eye Technical Support over the Telephone 800 93 i2EYE 24 hours a day seven days a week D Link Technical Support over the Internet http...

Страница 64: ...t functional specifications for the Software as set forth in the applicable documentation from the date of original retail purchase of the Software for a period of ninety 90 days Warranty Period provi...

Страница 65: ...rvices provided by anyone other than D Link Products that have been purchased from inventory clearance or liquidation sales or other sales in which D Link the sellers or the liquidators expressly disc...

Страница 66: ...s are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and...

Страница 67: ...67 10 07 04 Register online your D Link product at http support dlink com register Registration...

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