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exclusive remedy and the entire liability of D-Link and its suppliers under this Limited
Warranty will be, at D-Link’s option, to replace the non-conforming Software (or defective
media) with software that substantially conforms to D-Link’s functional specifications for the
Software or to refund the portion of the actual purchase price paid that is attributable to the
Software. Except as otherwise agreed by DLink in writing, the replacement Software is
provided only to the original licensee, and is subject to the terms and conditions of the
license granted by D-Link for the Software. Replacement Software will be warranted for the
remainder of the original Warranty Period and is subject to the same limitations and
exclusions. If a material non-conformance is incapable of correction, or if D-Link determines
in its sole discretion that it is not practical to replace the non-conforming Software, the price
paid by the original licensee for the non-conforming Software will be refunded by D-Link;
provided that the non-conforming Software (and all copies thereof) is first returned to D-Link.
The license granted respecting any Software for which a refund is given automatically
terminates.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s
products will not be applied to and does not cover any refurbished product and any product
purchased through the inventory clearance or liquidation sale or other sales in which D-Link,
the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the
product and in that case, the product is being sold “As-Is” without any warranty whatsoever
including, without limitation, the Limited Warranty as described herein, notwithstanding
anything stated herein to the contrary.
Submitting A Claim:
The customer shall return the product to the original purchase point based on its return
policy. In case the return policy period has expired and the product is within warranty, the
customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written
description of the Hardware defect or Software nonconformance in
sufficient detail to allow DLink to confirm the same, along with proof of
purchase of the product (such as a copy of the dated purchase invoice for
the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical
Support at 1-877-453-5465, who will attempt to assist the customer in
resolving any suspected defects with the product. If the product is
considered defective, the customer must obtain a Return Material
Authorization (“RMA”) number by completing the RMA form and entering
the assigned Case ID Number at https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged
securely in the original or other suitable shipping package to ensure that it
will not be damaged in transit, and the RMA number must be prominently
marked on the outside of the package. Do not include any manuals or
accessories in the shipping package. DLink will only replace the defective
portion of the product and will not ship back any accessories.
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