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D-Link DWA-552 User Manual

Appendix D - Contacting Technical Support

Contacting Technical Support

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DWA-552)

• Hardware Revision (located on the label on the adapter (e.g. rev A2))

• Serial Number (s/n number located on the label on the adapter).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and

answers to technical issues.

For customers within the United States:

Phone Support:

(877) 453-5465

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 361-5265

Internet Support:

http://support.dlink.ca

Содержание DWA-552

Страница 1: ......

Страница 2: ...ect to a Wireless Network 24 Using Windows 7 24 Using Windows Vista 25 Using Windows XP 26 Wireless Security 27 What is WPA 27 Configure WPA WPA2 Personal 28 Using the D Link Utility 28 Using Windows 7 30 Using Windows Vista 33 Using Windows XP 35 Configure WPA WPA2 Enterprise 37 Using the D Link Utility 37 Troubleshooting 38 Wireless Basics 43 Networking Basics 47 Check your IP address 47 Windows...

Страница 3: ...d at least 64MB of RAM Product Overview Package Contents If any of the above items are missing please contact your reseller D Link DWA 552 Xtreme N Desktop PCI Adapter Three Antennas Low Profile Bracket CD with drivers and software Note Using a power supply with a different voltage rating will damage and void the warranty for this product If any of the above items are missing please contact your r...

Страница 4: ...ion and protect your personal information from being exposed The D Link Xtreme N DWA 552 is a powerful 32 bit desktop adapter that installs quickly and easily into desktop computers Like all D Link wireless adapters the DWA 552 can be used in ad hoc mode to connect directly with other cards for peer to peer file sharing or in infrastructure mode to connect with a wireless access point or router fo...

Страница 5: ...tywithWPA WPA2 With the DWA 552 in your Desktop PC you can securely connect to a wireless network using WPA WPA2 Wi Fi Protected Access providing you with a much higher level of security for your data and communication than has previously been available Total Performance Upgrade your computer with the latest 802 11n technology Total Wireless Protection Connect to secure wireless networks using WPA...

Страница 6: ...6 D Link DWA 552 User Manual Section 1 Product Overview Hardware Overview LEDs 1 WLAN LED A solid light indicates that wireless is ready This LED blinks during wireless data transmission 1 ...

Страница 7: ...ettings such as the SSID and security settings of the network s you want to connect to Remove Existing Installations Ifyouhaveinstalledadifferentmanufacturer sadapteroradifferentmodelD Linkadapter makesurethesoftwareisuninstalled beforeinstallingthenewsoftware Someutilitiesmaycauseaconflictwiththenewsoftware Ifyouplantousemultipleadapters at different times make sure the utilities are not set to l...

Страница 8: ... is recommended to disable any wireless adapter as well as any unused Ethernet adapters Fromthedesktop right clickontheMyComputericonandselectProperties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Страница 9: ...Installation Click Yes to disable the adapter The adapter is now disabled When disabled a red X will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Страница 10: ...vices A wall that is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may have a negative effect on r...

Страница 11: ... on the computer and Insert the D Link DWA 552 Driver CD in the CD ROM drive The step by step instructions that follow are shown inWindows Vista The steps and screens are similar for other Windows operating systems If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D autorun exe where D represents the drive letter of your CD ROM drive Click...

Страница 12: ...lick Next to continue By default setup will install to the default location C Program Files D Link DWA 552 where C represents the drive letter of your harddrive ToinstalltoadifferentlocationclickBrowseandspecify the location Click Next Select the Program Files folder location Click Next to continue ...

Страница 13: ...install This may take 1 2 minutes The Wireless Connection Wizard will now appear If you want to manually connect to a wireless network refer to page 15 The following instructions will connect you to a wireless network using Wi Fi Protected Setup WPS Click Next to continue ...

Страница 14: ...nmethod clickthevirtual button as shown in the screenshot Press theWPS button on your access point or wireless router within two minutes to establish connectivity When this screen appears you have successfully connected to your wireless network Click Finish to complete your setup Push Button Configuration PBC ...

Страница 15: ...s network select Manually connect to a wireless network and then click Next Enter the network name SSID manually If you enter the SSID incorrectly you will automatically be brought to the site survey page Click Scan to display the site survey page and click Next to continue Manual Connect ...

Страница 16: ... reboot your computer select Yes I want to restart my computer now When this screen appears you are successfully connected to your wireless network Click Finish to complete your setup Click the Scan button to display a list of wireless networks site survey Click on the network name SSID and click Next ...

Страница 17: ...Vista WLAN Auto Configuration The D Link DWA 552 uses the Wireless Connection Manager as the management software The manager provides the user an easy interface to change any settings related to the wireless adapter Clicking on the Wireless Connection Manager icon on the desktop will start the Configuration If you are using Windows 7 Vista or XP please skip to pages 24 25 or 26 respectively Double...

Страница 18: ...etwork is secure You must know the encryption key security settings to connect Displays the channel of the wireless network Connect to a wireless network using Wi Fi Protected Setup Refer to the next page Rescans for available wireless networks in your area Highlightawirelessnetworkandclickthe Connect button If the network is secure a pop up window will appear Enter the security information to con...

Страница 19: ...tomatically be created New Button Modify Click New to create a new wireless network profile refer to page 20 Click Modify to edit a current profile refer to page 21 Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network The Profile Details section will display information about the wireless network such as the network name SSID an...

Страница 20: ... Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wireless router or access point select Infrastructure If you are connecting to another wireless client such as an adapter select Ad Hoc Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Securi...

Страница 21: ...rom the My Wireless Networks page Profile Name SSID Enter a name for your profile e g Home Office Coffee Shop Displays the SSID of the network Displays the network type Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security OK Button ...

Страница 22: ...22 D Link DWA 552 User Manual Section 3 Configuration Support If you need help click the Support button A panel will appear to the right of the utility which will display information about the utility ...

Страница 23: ...23 D Link DWA 552 User Manual Section 3 Configuration The About screen gives you information about the Driver and Utility Versions of the DWA 552 About ...

Страница 24: ...ilar to the Windows 7 utility as seen below Left click the wireless icon in your system tray lower right corner next to the time If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button If you get a goo...

Страница 25: ...indows Vista utility as seen below Right click on the wireless computer icon in your system tray lower rightcornernexttothetime SelectConnecttoanetwork If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect ...

Страница 26: ...survey option similar to the Windows XP utility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the WirelessNetworksDetected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network d...

Страница 27: ... Standard instead of TKIP User authentication which is generally missing in WEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the...

Страница 28: ...clickingontheD Link icon on your desktop 2 Highlight the wireless network SSID you would like to connect to and click Connect If the network is using WPA WPA2 Personal the screen as shown to the bottom right will appear 3 Enter theWPA WPA2 Personal passphrase exactly as it is on your wireless router or access point Click the Show text in the password field box to see the passphrase Unchecking it w...

Страница 29: ... on all wireless devices 1 Open the Wireless Connection Manager by double clicking on the D Link icon on your desktop Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Personal under Set Security Option 3 Select TKIP or AES or Auto 4 Enter the passphrase exactly as it is on your wireless router or access point 5 Click OK to connect to the netw...

Страница 30: ... point before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 1 Click on the wireless icon in your system tray lower right corner 2 The utility will display any available wireless networks in your area Wireless Icon Configure WPA WPA Personal Using Windows 7 ...

Страница 31: ...ld like to connect to and click the Connect button IfyougetagoodsignalbutcannotaccesstheInternet checkyour TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 4 The following window appears while your computer tries to connect to the router ...

Страница 32: ... is on your router and click Connect You can also connect by pushing the WPS button on the router It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Страница 33: ...nt before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows Vista Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select Connect to a network ...

Страница 34: ...ecurity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Страница 35: ...efore configuring your wireless adapter If you are joining an existing network you will need to know the WPA WPA2 Personal key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower rightcornerofscreen SelectViewAvailableWireless Networks ...

Страница 36: ...ear Enter the WPA WPA2 Personal passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA WPA2 Personal settings are correct TheWPA WPA2 Personal passphrase must be exactly the same as on the wireless router or access point ...

Страница 37: ...nd then select TKIP or AES 3 Click on Advanced Config to continue 4 NexttoEAPType selectEAP TLS EAP TTLS orPEAP ExtensibleAuthentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the sameEAPtypewhenusingaRADIUSserverforauthentication SomeRADIUS servers require that the Validate Server field be sele...

Страница 38: ...r provides solutions to problems that can occur during the installation and operation of the DWA 552 Read the following descriptions if you are having problems The examples below are illustrated inWindows XP If you have a different operating system the screenshots on your computer will look similar to the following examples Go to Start My Computer Properties ...

Страница 39: ...ht click on D Link DWA 552Wireless Desktop PCI Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link DWA 552 Wireless Desktop PCI Adapter D Link DWA 552 Xtreme N Desktop PCI Adapter ...

Страница 40: ... your Access Point and the computer with the DWA 552 Turn on the Access Point and then turn on the computer with the DWA 552 Refresh the DWA 552 Utility 2 I cannot connect to the access point or the wireless router Check to see if the DWA 552 Desktop PCI Adapter is firmly inserted into the PCI slot of your laptop computer 3 The DWA 552 Power and Link lights are not on Reset the Access Point to its...

Страница 41: ...hese files from the INF and SYSTEM DRIVERS folders in the Windows directory Note Windows XPand2000willrename inffilesthathavenotreceivedWHQLcertification into oem inf files e g oem1 inf 5 The computer does not recognize the DWA 552 Wireless Adapter Check that the LED indicators for the broadband modem are indicating normal activity If not there may be a problem with the broadband connection Check ...

Страница 42: ...ultiple clients associated to it Checkthatthe NetworkConnectionforthewirelessclientisconfiguredproperly Select AP Infrastructure when connecting to an access point and select Ad Hoc mode when connecting without an access point Double click on the WLAN icon in the taskbar click on Configuration to change the settings for the wireless adapter If Security is enabled make sure that the correct encrypt...

Страница 43: ...lessLANsareusedincreasinglyinbothhomeandofficeenvironments andpublicareassuchasairports coffeeshops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applications they use on a ...

Страница 44: ... A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device called an Access Point...

Страница 45: ...ops speakers and other devices that operate on batteries Who uses wireless Wirelesstechnologyasbecomesopopularinrecentyearsthatalmosteveryoneisusingit whetherit sforhome office business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Ho...

Страница 46: ...cess of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you hav...

Страница 47: ...nfig and press Enter ThiswilldisplaytheIPaddress subnetmask andthedefaultgatewayofyouradapter Windows 7 Windows Vista Users Click Start All Programs Accessories Command Prompt You may need administrative access to run this application For all additional prompt windows inquiring of running the command prompt application select Yes OK or Continue At the prompt type ipconfig and press Enter This will...

Страница 48: ...etworkadapter orotheradapter whichwillbeconnected to your router Highlight Internet Protocol TCP IP and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the n...

Страница 49: ...ocol Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gateway...

Страница 50: ...Humidity 95 maximum non condensing Dimensions L 4 64 114 3mm W 2 13 54mm H 0 34 inches 8 7mm Weight 0 12 lb 55g Warranty 1 Year Limited Maximum wireless signal rate derived from IEEE Standard 802 11g and 802 11n specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lo...

Страница 51: ...he label on the adapter e g rev A2 Serial Number s n number located on the label on the adapter You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http support dlink com For customers within Canada Phone Support 800 361 526...

Страница 52: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Страница 53: ...d that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to and does not cover any refurbished product and any product purchased...

Страница 54: ... foregoing requirements or that is determined by D Link not to be defective or non conforming Submitting A Claim Canada The customer shall return the product to the original purchase point based on its return policy In case the return policy period has expired and the product is within warranty the customer shall submit a claim to D Link as outlined below Customers need to provide their receipt pr...

Страница 55: ...ng negligence misuse faultyinstallation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered with defaced or removed Initial installation installation and removal of the product for repair and shipping costs Operational adjustments covered in the operating manual for the product...

Страница 56: ...S OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations and exclusions may not apply This Limited Warranty provides specific legal rights and you may ...

Страница 57: ...his device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation IMPORTANT NOTICE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontro...

Страница 58: ... forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body This device has been designed to operate with an antenna having a maximum gain of 2 dB Antenna having a higher gain is strictly prohibited per regulations of Industry Canada The required antenna impedance is 50 ohms ...

Страница 59: ...nk DWA 552 User Manual Appendix F Registration Version 1 4 June 8 2010 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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