DSM-312
Troubleshooting
If are unable to see a picture on your TV:
• Verify that your TV is turned on and set to the correct video input. Usually
pressing the input or source button on your TV or TV remote will change the
video input. Please refer to your TV user manual if you are unsure how to
change the input.
• Ensure that the power adapter is connected properly to your MovieNite Plus
and that it is plugged in to a working power source.
• Verify that the cables for your Media Player and your TV are pushed in all the
way and in the correct ports.
• Make sure the volume on your TV is not on mute or low.
• If your MovieNite Plus is connected to a receiver, verify if the receiver is turned
on and if the cables are pushed in all the way.
• Verify that the input on your TV or receiver matches the output of your
MovieNite Plus player.
If you are having problems connecting to your wireless network
during setup
:
• If your wireless signal is weak, change the location of your MovieNite Plus or
your router. Additionally, ensure that there are limited obstructions between
your MovieNite Plus and wireless router. For best results, place the DSM-312 in
an open area/shelf. Do not put it inside a cabinet or entertainment center.
• If you enabled the security settings for your MovieNite Plus, temporarily disable
them and try connecting again.
• Verify that you entered the correct password for your wireless network.
• Make sure that you selected the correct router/access point on your
Auto
Search
settings.
If the sound is not working properly:
The MovieNite Plus remote is not working :
• Point the remote directly at the DSM-312, not the TV. If it is still not working,
check if the batteries are inserted correctly and working properly.
• Make sure nothing is blocking the front of the DSM-312.
Step 7
- You will have an option to select WPS (Wi-Fi
Protected Setup) or to manually enter the network’s
security password.
If you have a WPS-enabled wireless router or access
point, you can use the WPS option to configure
your wireless settings automatically. If you want to
manually enter the password, skip to step 9.
Step 8
- If you do not know how to start WPS on
your router or access point, please refer to its user
manual. Once you select WPS, press enter on your
remote to start the WPS process. Within 2 minutes,
press the WPS button on your router or access
point, or launch WPS from its web UI. Please wait
about 2 minutes and skip to Step 10.
Step 9
- Use the on-screen keyboard to enter the
wireless security password. Select
Enter
and then
press the
OK
button on your remote.
Note:
The password is case-sensitive.
D-Link does not guarantee access to or the availability of particular websites or Internet services. Some online services may not be available
in some countries and may require a paid subscription/membership. 24/7 Basic Installation Support is available for the first 30 days from
date of original purchase. 1-Year Limited Warranty. Latest software and documentation are available at http://support.dlink.com. Product
specifications, size, and shape are subject to change without notice, and actual product appearance may differ from that depicted on the
package. Refer to the other side of this install guide for warranty details.
©2012 D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link, the D-Link logo, MovieNite Plus and the D-Link RoHS logo are
trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and/or other countries. Other trademarks
or registered trademarks are the property of their respective owners.
Version 1.0(US) | May 1, 2012 FEG289900330000
If connected directly to your TV
• Verify that the cables for your DSM-312, TV, and receiver are pushed in all the
way and in the correct ports.
• If you are using an HDMI cable, verify that the cable is firmly connected to both
your DSM-312 and the HDMI port on your receiver. Additionally, you should
connect an HDMI cable from your receiver to your TV.
• Verify that the video input on your receiver matches the same output used with
the DSM-312, and that your TV is set to the correct video input. Usually pressing
the input or source button on your TV or TV remote will change the video input.
Please refer to your TV and/or receiver user manual if you are unsure how to
change the input.
If connected to your home theater receiver
Ethernet Setup
If you have connected an Ethernet cable to the DSM-312 and either DHCP is not
enabled on your router or the DSM-312 cannot obtain an IP address, the Network
Setting error message will appear. If DHCP is disabled on your router, you will
need to enter the IP settings manually.
Step 1
- Verify that your Ethernet connection
is good. Check the link light on your router
(or switch) is lit in the port that the DSM-312
is connected to. Select
Retry
and press the
OK
button. If you still get this error message, select
OK
and press the
OK
button on your remote.
Step 2
- Select the IP box and press
OK
on your
remote. Use the on-screen keyboard to enter
an IP address for the DSM-312. Select
Enter
and then press the
OK
button on your remote.
Step 3
- Repeat step 2 for (subnet) mask,
gateway (usually the LAN IP address of your
router), and primary DNS server (usually the
LAN IP address of your router).
Step 4
- Select
Connect
and press the
OK
button to save your settings and connect to
your network.
Wireless Setup
Step 10
- Your DSM-312 should now be connected to your wireless network.
Note:
If for some reason the DSM-312 does not connect to your network, it may be
out of range. Move the DSM-312 closer to your router or access point (in the same
room) and repeat the setup steps. Once connected, try moving the DSM-312 back
near your TV.
Network Setting
Please press WPS button on the AP within 120 seconds...
Please wait
Technical Support
Having trouble installing your new product? D-Link’s website contains the latest
user manual for D-Link products. U.S. and Canadian customers can contact D-Link
Technical Support through our website or by phone. You may register your product
with D-Link at http://registration.dlink.com.
United States
Telephone:
(877) 453-5465
Internet:
http://support.dlink.com
Canada
Telephone:
(800) 361-5265
Internet:
http://support.dlink.ca
If you still cannot connect and your cable and connection is good, check your
settings in your router. Possibly MAC address filtering may be enabled and you
will need to add the LAN MAC address of the DSM-312 to the router.
If you do not see your network on the list, you can scroll down and select
Manually
Connect
to manually enter your wireless network name (SSID) and security settings.
Note that your wireless network will not be displayed if your router is out of range
or the SSID broadcast is disabled. Remember that the SSID and security password
must match your wireless router or access point exactly (case-sensitive).
If DHCP is disabled on your router, select
Enter Static IP
to manually enter the
network settings to your DSM-312.
Step 6
- If you did not connect an Ethernet cable, the
DSM-312 will attempt to connect to a wireless network.
A list of wireless networks in your area will appear. Select
the network you want to connect to and press the
OK
button on your remote. If the network you want to
connect to is secure (encrypted), you will be prompted to
enter the security password.
