If you have a VoIP service, please contact us (contact details are below).
Step 11
We recommend changing your default password to avoid any potential security
breaches.
Click Management(at the top of the page)
→
System
→
Admin. Under admin,
input details and click Save.
Step 12
Congratulations- Your BYO modem set up should now be complete!
Please note you may need to wait a few minutes for the settings to apply and/or
may also need to reboot/powercycle your modem (turn o
ff
and on again) if it does
not occur automatically.
You can test the connection by visiting a website on your connected device. If
it works, your Flip nbn™ internet is up and running! If you have issues
connecting, please contact our support team for further troubleshooting.
How to Contact Our Support Team:
1. Give us a call on
1300 354 788
during our business hours:
Monday-
Friday: 9am-
7pm
Saturdays:
9am-4pm
2. Email:
Please include in your email your:
Account Number
Step number and description of issue/fault
Any relevant pictures etc. which may assist our team in resolving this for you
Preferred contact method and/or contact time (we’ll do our best to
reach you at the requested time).
