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D-Link DHP-W312AV User Manual

Section 3 - Configuration

System Check

This page helps you to diagnose connection problems.

Ping Test:

Ping Result:

A ping test sends a tiny bit of information

to a website and anticipates a response.

Pinging an extremely stable site such as

your favorite search engine or news site

can help tell you if your Internet connection

is working properly. If you can ping a site

or address from here but your computer

is getting no connectivity, then the DHP-

W312AV is working properly but there is

the problem with the computer.

“Ping timeout” means that the site did not

respond. This happens if the site is down

or does not exist, but also if you do not

have Internet connectivity. If you ping

several common websites and all result in

a timeout then there is likely an issue with

your Internet connection. If the result says

a site is alive, then your Internet connection

is working.

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Содержание DHP-W312AV

Страница 1: ...DHP W312AV User Manual Version1 00 10 17 2014 PowerLine AV 500 Wireless AC600 Extender ...

Страница 2: ...reserved This publication may not be reproduced in whole or in part without prior expressed written permission from D Link Systems Inc This purpose of this product is to create a constant network connection for your devices As such it does not have a standby mode or use a power management mode If you wish to power down this product please simply unplug it from the power outlet Power Usage This dev...

Страница 3: ...Settings 17 Network Settings 19 LAN Settings Static IP 20 PLC Settings 21 Advanced 22 MAC Address Filter 22 Advanced Wireless 23 User Limit 24 Tools 25 Admin 25 Time 26 System 27 Firmware 28 System Check 29 Status 30 Device Info 30 Logs 31 Statistics 32 Wireless 33 IPv6 34 Wireless Security 35 What is WEP 35 What is WPA 36 Configuring WEP 37 Configuring WPA WPA2 Personal 38 Connecting to a Wireles...

Страница 4: ...of Contents Troubleshooting 53 Wireless Basics 55 What is Wireless 56 How does wireless work 56 Wireless Local Area Network WLAN 56 Networking Basics 59 Check your IP address 59 Statically Assign an IP address 60 Technical Specifications 61 ...

Страница 5: ...erview D Link DHP W312AV PowerLine AV 500 Wireless AC600 Extender CAT5 Ethernet Cable Wi Fi Configuration Card Product Warranty Quick Installation Guide Wi Fi Configuration Note Product Warranty Quick Installation Guide Package Contents Product Overview ...

Страница 6: ...ender incorporates the latest technology to improve on the AV technology s data speeds over a home s existing electrical wiring This fast transmission speed provides ample bandwidth suitable for streaming high quality video HDTV signals while simultaneously providing high speed Internet access throughout the home With Quality of Service QoS support the performance of applications which require rea...

Страница 7: ...width intensive applications guaranteeing smooth HD video streaming clear VoIP calls and lag free online gaming experiences In addition it prioritizes Internet traffic ensuring that multimedia applications do not experience glitches while web surfing and downloads are in progress This device provides ample network bandwidth enabling digital home consumers to tap into existing electrical wiring for...

Страница 8: ...tions 1 Internet Port Connect your device s Internet cable here 2 Reset Push this button to reset the DHP W312AV 3 Common Connect Button WPS Simple Connect Button Press this button to connect other Powerline devices in your home or to pair with other WPS capable wireless devices 2 3 1 ...

Страница 9: ...9 D Link DHP W312AV User Manual Section 1 Product Overview Hardware Overview Top 1 ON OFF Turns the device ON or OFF 1 ...

Страница 10: ...ght indicates a proper connection to the power supply A blinking light indicates it is in sleep mode or seeking a Powerline connection 2 Powerline LED A solid light indicates that a Powerline connection is established 3 Ethernet LED A solid light indicates a connection to an Ethernet enabled device 2 1 3 2 ...

Страница 11: ...xisting Powerline AV device for 3 seconds Then press the Common Connect Button on the DHP W312AV PowerLine AV 500 Wireless AC600 Extender for 3 seconds This must be done within two minutes after pressing the Simple Connect Button on the first device The Powerline devices will then reboot Read the Wi Fi advice on the next page and continue to Configuration Note Networkconnectivityisconfirmedwhenthe...

Страница 12: ...ers thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to position the wireless DHP W312AV and computers so that the signal passes through drywall or open doorways Materials and objects such as glass st...

Страница 13: ...as this might prevent it from working correctly or negatively impact network performance 3 Avoid using the Powerline devices in an electrical outlet that is located near an appliance that uses a lot of power such as a washer or dryer or a refrigerator This may prevent the adapter from working correctly or negatively impact network performance 4 Verify that your Powerline devices are electrically r...

Страница 14: ...ical position 4 Use the device in a dry location and avoid placing it in humid environments 5 Do not submerge the device in liquid or attempt to clean it with liquids or solvents To clean the device disconnect it from the power outlet and use a damp towel 6 Keep the device out of direct sunlight 7 Do not cover or block the vents on the device 8 Make sure that the device has adequate room for venti...

Страница 15: ...he configuration utility open a web browser such as Internet Explorer and enter either http dlinkap local this is on the Wi Fi Configuration Card or http 192 168 0 50 in the address field By default Admin will be the User Name Leave the password blank If you receive a Page Cannot be Displayed error please refer to Troubleshooting on page 53 for assistance You will automatically proceed to the Setu...

Страница 16: ... Link Setup Use the wizard s on screen instructions to conveniently set up your network if you have not yet You can also manually configure your network Wi Fi settings are covered at Wireless Settings on page 17 and Powerline settings are at PLC Settings on page 21 ...

Страница 17: ...ption will be greyed out Choose a password that is strong A good password uses both letters and numbers in unpredictable places Example bad passwords could be password or 12345678 SelectbetweenWPA WPA2 WEP cloneyour Wi Fi security or none not recommended for the 5GHz frequency Security Mode for 2 4G Wireless Network Name 2 4G Enable Auto Channel Scan Wireless Channel WPA WPA2 Password Wi Fi Securi...

Страница 18: ...s could be password or 12345678 Click the SaveSettingsbutton to continue Wireless Network Name 5G WPA WPA2 Password If you selected WEP mode for security For more details on configuring WEP see Configuring WEP on page 37 Selectbetween64 bitor128 bitEncryption Type in your WEP Key Click the SaveSettingsbutton to continue WEP Encryption WEP Key If you selected Clone My Wi Fi mode for security Select...

Страница 19: ... Wi Fi Configuration Card Usethedrop downmenutoselectDynamic IP DHCP to automatically obtain an IP address on the LAN private network For Static IP setup see the next page Your Internet Service Provider ISP may require this to be set a certain way for Internet access Contact your ISP regarding such requirements This shows the current IPv6 address of the DHP W312AV on your network Click SaveSetting...

Страница 20: ...edefaultIPaddressis192 168 0 50 Ifyou changetheIPaddress onceyouclickApply you will need to enter the new IP address in your browser to return to the configuration utility Youcanalsoconnectwiththedevice name See previous page Enter the Subnet Mask Enter the Gateway This is usually the LAN or internal IP address of your router This is the Domain Name Server that looks upaddressesontheInternet youma...

Страница 21: ...me it is less secure than a private Network Name Select this option if you wish to make your Powerline network more secure by using a private Network Name This section provides information on the Powerline AV devices on your Powerline network Click this button to scan for new Powerline devices This is automatically done periodically and upon loading this page Here you can set the Quality of Servic...

Страница 22: ...k OFF means this function is currently disabled Youmaymakeanoteforyourconvenience suchas MyPC or Myfriend ssmartphone Enter the MAC address you would like to filter To find the MAC address on a computer please refer to Networking Basics on page 59 Click Save Settings to activate and save Note If you are filtering to ALLOW only the listed devices make sure to add your own computer to the list or yo...

Страница 23: ... W312AV If this is disabled wireless clients are not allowed to exchange data through the DHP W312AV WMM is a Quality of Service QoS system for your wireless network Enabling this feature will improve the quality of video and voice applications for your wireless clients Enablingthisfunctionallowscompatibility with both 802 11n devices as well as 802 11b g at the cost of speed Disabling this will g...

Страница 24: ...ss clients that can connect at one time to your 2 4G and 5G networks Enable User Limit User Limit Save Settings Check the Enable User Limit box to enable limiting the number of devices that can connect to the DHP W312AV Enter the maximum number of clients between 1 and 32 ClickSaveSettingstosaveandactivatethe new changes ...

Страница 25: ...the device Enter the same password that you entered in the previous textbox in order to confirm its accuracy Enables a CAPTCHA verification which will require users to type letters or numbers from a distorted image displayed on the screen to prevent online hackers and unauthorized users from gaining access to your device s configuration This feature is disabled by default ClickSaveSettingstosavean...

Страница 26: ...Enable Daylight Saving check box Next use the drop down menu to select a Daylight Saving Offset and then enter a start date and an end date for daylight saving time NTP Network Time Protocol allows the devicetoautomaticallysetthesystemclock based on an Internet NTP server Check this box to use a NTP server This will only connect to a server on the Internet not a local server Enter the NTP server o...

Страница 27: ... load previously saved DHP W312AV configuration settings Click Browse to find a previously saved configuration file Then click the Upload Settings button to transfer those settings to the DHP W312AV This option will restore all configuration settings back to the settings that were in effect at the time the DHP W312AV was shipped from the factory Any settings that have not been saved will be lost i...

Страница 28: ...ck online for the latest firmware and language pack If a new version exists download the new firmware to your hard drive After you have downloaded the new firmware click Choose File to locate the firmware update on your hard drive Click Uploadtocompletethefirmwareupgrade You can change the interface language of the device by uploading a language pack Toinstallalanguagepack clicktheChoose File butt...

Страница 29: ...nection is working properly If you can ping a site or address from here but your computer is getting no connectivity then the DHP W312AV is working properly but there is the problem with the computer Ping timeout means that the site did not respond This happens if the site is down or does not exist but also if you do not have Internet connectivity If you ping several common websites and all result...

Страница 30: ...ess LAN 2 4G Wireless LAN 5G PLC Displays the DHP W312AV s time and firmware version Displays the MAC address and the private local IP settings for the DHP W312AV Displays the wireless 2 4G MAC address and your wireless settings such as SSID and Channel Displays the wireless 5G MAC address and your wireless settings such as SSID and Channel Shows the DHP W312AV s Powerline Connection settings Stat...

Страница 31: ...il Now Save Log File You can select the types of messages that you would like to display from the log System Activity Debug Information Attacks Dropped Packets Notice Select the types you want to view and click Apply Log Setting Now Go to the first page of the log Go to the last page of the log Go to the previous page of the log Go to the next page of the log Refresh the page This button clears al...

Страница 32: ...iguration Statistics The DHP W312AV keeps statistics on the traffic that passes through it You can view the amount of packets that pass through the LAN and wireless portions of the network The traffic counter will reset if the DHP W312AV is rebooted ...

Страница 33: ...ess Mode Rate Signal Displays the number of devies that are connected to the DHP W312AV via the 2 4GHz wireless network Displays the number of devies that are connected to the DHP W312AV via the 5GHz wireless network Displays the Ethernet ID MAC address of the wireless client Showsthemodethedeviceis usingto connect to your DHP W312AV This should be 11b 11g or 11n Shows data transfer rate This show...

Страница 34: ...34 D Link DHP W312AV User Manual Section 3 Configuration IPv6 This section will display all of your IPv6 Internet and network connection details ...

Страница 35: ...r wireless network so that it is protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by enter...

Страница 36: ...ssing inWEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate y...

Страница 37: ...o the web based configuration by opening a web browser and entering http dlinkap local on the Wi Fi Configuration Card or the IP address of the DHP W312AV 192 168 0 50 Click on Setup and then click Wireless Settings on the left side 2 Next to Security Mode in the Wireless Security Mode section select WEP Mode 3 Next to WEP Encryption select 64 bit or 128 bit encryption 4 Next toWEP Key 1 enter aWE...

Страница 38: ... entering the IP address of the DHP W312AV 192 168 0 50 or http dlinkap local on the Wi Fi Configuration Card then click on Setup and then click Wireless Settings on the left side 2 For Security Mode select WPA WPA2Personal 3 For Wi Fi Password enter a key The password must be between8 63charactersandusenumbers letters and orspecial characters 6 Click Save Settings at the bottom of the window to s...

Страница 39: ...If you are joining an existing network you will need to know the security key Wi Fi password being used To quickly access yourWi Fi information and settings click theWi Fi icon on the menu bar Connecting to a Wireless Network Using Mac OS Clicking on this icon will display a list of all wireless networks within range of your computer Select the desired network by clicking on the network name ...

Страница 40: ...urity key Wi Fi password for the wireless network Enter the password into the box and click Join Note To avoid having to enter your network security key each time you connect check Remember this network Once the connection is successfully established you will see a check by the name of your wireless network ...

Страница 41: ...f you are joining an existing network you will need to know the security key Wi Fi password being used To join an existing network locate the wireless network icon in the taskbar next to the time display Wireless Icon Clickingonthisiconwilldisplayalistofwirelessnetworkswhicharewithinconnecting proximity of your computer Select the desired network by clicking on the network name Using Windows 8 ...

Страница 42: ... the password into the box and click Next If you wish to use Wi Fi Protected Setup WPS to connect to the router you can also press the WPS button on your router at this point to enable the WPS function When you have established a successful connection to a wireless network the word Connected will appear next to the name of the network to which you are connected ...

Страница 43: ...A WPA2 on your DHP W312AV before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 1 Click on the wireless icon in your system tray lower right corner 2 The utility will display any available wireless networks in your area Wireless Icon ...

Страница 44: ...i Fi Configuration Card will list your device s specific network it will not be simply dlink If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 4 The following window appears while your computer tries to connect to the router ...

Страница 45: ... to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router Additionally you may connect using Wi Fi Protected Setup WPS and Push Button Configuration PBC When the window to the right is displayed press the Common Connect Button on the DHP W312AV ...

Страница 46: ...utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button The Wi Fi Configuration Card will list your device s specific network it will not be simply dlink If you get a good signal but cannot access the Internet check you TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual f...

Страница 47: ... The utility will display the following window to indicate a connection is being made The final window indicates the establishment of a successful connection The next two pages display the windows used to connect to either a WEP or a WPA PSK wireless network ...

Страница 48: ... configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open theWindowsVista Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select Connect to a network ...

Страница 49: ...ecurity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Страница 50: ...tility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the C...

Страница 51: ...ng your wireless adapter If you are joining an existing network you will need to know the passphrase being used 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks 2 Highlight the wireless network SSID you would like to connect to and click Connect ...

Страница 52: ...onnection box will appear Enter theWPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct The WPA PSK passphrase must be exactly the same as on the wireless router ...

Страница 53: ... subnet to connect to the web based utility You may also enter http dlinkap local on the Wi Fi Configuration Card instead of the IP address Make sure you have an updated Java enabled web browser We recommend the following Microsoft Internet Explorer 7 0 and higher Mozilla Firefox 3 5 and higher Google Chrome 8 0 and higher Apple Safari 4 0 and higher Verify physical connectivity by checking for so...

Страница 54: ... different computer 2 What can I do if I forgot my password If you forgot your password you must reset your DHP W312AV Unfortunately this process will change all your settings back to the factory defaults To reset the DHP W312AV locate the reset button hole on the rear panel of the unit With the DHP W312AV powered on use a paperclip to hold the button down for 5 seconds Release the button and the ...

Страница 55: ...s data with radio signals instead of wires Wireless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many use...

Страница 56: ...ne point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device called an DHP ...

Страница 57: ...as a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office Remotely access your office network from home Share Internet connection and printer with multiple computers No need to dedicate off...

Страница 58: ...u through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your DHP W312AV or DHP W312AV Make sure you place the bridge DHP W312AV in a centralized location within your network for the best performance Try to place the bridge DHP W312AV as high as possible in the room so the signal gets dispersed throughout your ...

Страница 59: ...Vista users type cmd in the Start Search box At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your DHP W312AV Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wi...

Страница 60: ...represents your D Link network adapter and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example IftheAP sLANIPaddressis192 168 0 50 makeyourIPaddress192 168 0 XwhereXisanumberbetween2and99 excludingthenumber50 Make sur...

Страница 61: ...dwidth Rate IEEE 802 11n 6 5 to 300 Mbps IEEE 802 11ac 6 5 to 1300 Mbps Frequency Range 2 4GHz to 2 497GHz 5GHz 5 15 5 25GHz 5 725 5 85GHz Encryption 128 bit AES WEP WPA WPA2 Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 14 to 158 F 10 to 70 C Humidity Operation 10 to 90 Relative Humidity Storage 5 to 90 Relative Humidity Transmitter Output Power 13 dBm 2dB LEDs Power Ethernet WL...

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