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ENGLISH
FREQUENTLY ASKED QUESTIONS
What do I do if my device is not working properly?
Reset and reinstall your device. Use a paper clip to hold the recessed
Reset
button down until the LED turns solid red. During installation, ensure that:
•
Your router is connected to the Internet and Wi-Fi is enabled
•
Your mobile device is connected to your router’s Wi-Fi and Bluetooth is
enabled
•
Your mydlink device is in range of your Wi-Fi network
How can I use voice commands to control my device?
The device will work with both Amazon Alexa and the Google Assistant. For
setup instructions on these services, visit the following websites:
Alexa
The Google Assistant:
dlink.com/en/alexa
dlink.com/en/google-assistant
(If your device has a microSD card option) Why is my microSD card not
working/not supported?
The microSD card must be formatted into the correct file system (FAT32) before
it can be used with this product. This can be done in the mydlink app by
selecting the
Format
function in the storage menu under the device settings.
For technical support, product documentation and other information,
please visit our website.
https://eu.dlink.com/support
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