Cybex Owner’s Manual
5
PB
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the responsibility of the
carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage
Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must be noted on the
freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers refusal to honor your damage
claim. The carrier will provide you with the required forms for filing such claims.
Concealed Damage
Damage not seen with a visual check upon receipt of a shipment but notices later must be reported to the carrier as
soon as possible. Upon discovery of the damage, a written or phone request to the carrier asking them to perform
an inspection of the materials must be made within ten days of the delivery date. Keep all shipping containers and
packing materials as they will be needed in the inspection process. The carrier will provide you with an inspection
report and the necessary forms for filing a concealed damage claim. Concealed damage claim is the carrier’s
responsibility.
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