Customer Service
Product Registration
To register product do the following:.
1.
Visit
2.
Locate Product Registration in the Support section.
3.
Fill out form completely.
4.
Click the
Submit
button to register product.
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 1-888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 1-508-533-4300 or fax 1-508-533-5183.
Email address
Find information on the web at
To contact us online go to
Ordering Parts
To order parts online go to
.
To speak with a customer service representative, call 800-351-3737 (for customers living within the USA) or
847-288-3700 (for customers outside the USA).
The following information located on the serial number decal will assist our Cybex representatives in serving you.
• Unit Serial Number, Product Name and Model Number
• Part Description and Part Number if you have it. All parts can be found on the web at
• Shipping Address
• Contact Name
• Include a description of the problem.
In addition to your shipping address and contact name, your account number is helpful but not required. You may
also fax orders to 800-216-8893.
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material for placement, repair or credit.
The system assures that returned materials are properly handled and analyzed. Follow the following procedures
carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will request a RMA
from Cybex, if applicable. Under no circumstances will defective parts or equipment be accepted by Cybex without
proper RMA and an Automated Return Service (ARS) label.
Please contact
for the return of any item that is defective.
Provide the technician with a detailed description of the problem you are having or the defect in the item you wish
to return. Provide the model and serial number of your Cybex equipment.
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