CyberResearch
®
Serial Communications
COMHP 7404/-D25
CyberResearch, Inc
.
11
25 Business Park Drive
P: (203) 643-5000; F: (203) 643-5001
Branford, CT USA
www.cyberresearch.com
Appendix A - Troubleshooting
SeaCOM Software is supplied with the CyberResearch adapter and will be used in the troubleshooting procedures. By using
this software and following these simple steps, most common problems can be eliminated without the need to call Technical
Support.
1.
Identify all I/O adapters currently installed in your system. This includes your on-board serial ports, controller cards,
sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if any) should be identified.
2.
Configure your CyberResearch adapter so that there is no conflict with currently installed adapters. No two adapters can
occupy the same I/O address.
3.
Make sure the CyberResearch adapter is using a unique IRQ. While the CyberResearch adapter does allow the sharing
of IRQs, many other adapters (i.e. SCSI adapters & on-board serial ports) do not. The IRQ is typically selected via an
on-board header block. Refer to the section on Card Setup for help in choosing an I/O address and IRQ.
4.
Make sure the CyberResearch adapter is securely installed in a motherboard slot.
5.
When running DOS or Windows 3.x refer to the supplied SeaCOM software and this User Manual to verify that the
CyberResearch adapter is configured correctly. This software contains a diagnostic program ‘SSD’ that will verify if an
adapter is configured properly. This diagnostic program is written with the user in mind and is easy to use.
6.
For Windows 95/98/ME/NT/2000, the diagnostic tool ‘WinSSD’ is installed in the SeaCOM folder on the Start Menu
during the setup process. First find the ports using the Device Manager, then use ‘WinSSD’ to verify that the ports are
functional.
7.
Always use the diagnostic software when troubleshooting a problem. This will eliminate any software issues from the
equation.
