UR500/ UR700
Guaranteed Uninterruptible Power System
5
DEFINITIONS FOR ILLUMINATED LED INDICATORS
Power
ON
Wiring
Fault
Circuit
Breaker
Alarm
CONDITION
On Off Set Off
Normal
Off On/Off Set
Two
Beeps
Utility Failure-
the UPS is providing power to
battery power-supplied outlets from its battery.
Off On/Off Set
Rapid
Beeps
Utility Failure-
The UPS is providing battery
power. Rapid beeps indicate the unit will run
out of power shortly.
Off Off Up
Two
Beeps
or
Rapid
Beeps
System Overload-
Occurs when connected
equipment exceeds the rating of unit. Turn the
UPS off, unplug at least one piece of equip-
ment, wait 10 seconds, reset the circuit
breaker and turn the unit on.
Off On/Off Set
Long
Beep
Battery Overload-
Occurs when connected
equipment exceeds the rating of battery out-
lets of the unit. Turn the UPS off, unplug at
least one piece of equipment from battery
outlets, wait 10 seconds, reset the circuit
breaker and turn the unit on.
On/Off On Set None
Electrical Wiring Fault-
This indicates a
wiring problem with the AC outlet such as bad
ground, missed ground, or reversed wiring.
User is advised to disconnect all electrical
equipment from the outlet and have an electri-
cian check the outlet to insure proper wiring.
6
TROUBLE SHOOTING
Problem
Possible
Cause
Solution
Full-time surge
protection
outlets stop
providing
power to
equipment.
Circuit breaker has tripped
due to an overload.
Turn the UPS off and unplug at least one piece
of equipment. Wait 10 seconds, reset the
circuit breaker by depressing the button, and
then turn the UPS on.
Battery not fully charged.
Recharge the battery by leaving the UPS
plugged in.
The UPS does
not perform
expected run-
time.
Battery is slightly worn out.
Contact CyberPower Systems about replace-
ment batteries at
The on/off switch is de-
signed to prevent damage
by rapidly turning it off and
on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit is not connected
to an AC outlet.
The unit must be connected to a 110/120v
60Hz outlet.
The battery is worn out.
Contact CyberPower Systems about replace-
ment batteries at
The UPS will
not turn on.
Mechanical problem.
Contact CyberPower Systems at
The serial cable is not
connected.
Connect the serial cable to the UPS unit and an
open serial port on the back of the computer.
You must use the cable that came with the unit.
The serial cable is con-
nected to the wrong port.
Check the back of the computer for an addi-
tional serial port. Move the cable to this port.
The unit is not providing
battery power.
Shutdown your computer and turn the UPS off.
Wait 10 seconds and turn the UPS back on.
This should reset the unit.
PowerPanel™
is inactive (all
icons are gray).
The serial cable is not the
cable that was included
with the UPS unit.
You must use the serial cable that was en-
closed with the unit for the software and unit to
be able to communicate.
Additional troubleshooting information can be found at
www.cyberpowersystems.com/support.htm