TROUBLESHOOTING
Problem
Possible Cause
Solution
Circuit breaker button is
projecting from the back of
the unit.
Circuit breaker has tripped due to
an overload.
Turn the UPS of and unplug at
least one piece of equipment.
Reset the circuit breaker by
depressing the button, and then
turn the UPS on.
The UPS does not perform
Battery not fully charged.
Recharge the battery by leaving
the UPS plugged in.
expected runtime.
Battery is worn out.
Contact CyberPower Systems
about replacement batteries at:
cyberpowersystems.com/support.
The on/of switch is designed
to prevent damage from rapidly
turning it of and on.
Turn the UPS of. Wait 10 seconds
and then turn the UPS on.
The UPS will not turn on.
The unit is not connected to an
AC outlet.
The unit must be connected to a
120V 60Hz outlet.
The battery is worn out.
Contact CyberPower Systems
about replacement batteries at:
cyberpowersystems.com/support.
Mechanical problem.
Contact CyberPower Systems at:
cyberpowersystems.com/support.
The USB cable is not connected.
Connect the USB cable to the
UPS unit and an open USB port on
the back of the computer.
You must use the cable that came
with the unit.
PowerPanel® Personal is inactive
(all icons are gray).
The USB cable is connected to the
wrong port.
Check the back of the computer
for an additional USB port.
Move the cable to this port.
The unit is not providing
battery power.
Shutdown your computer and turn
the UPS of. Wait 10 seconds and
turn the UPS back on. This should
reset the unit.
The USB power ports are not
providing power to the
connected devices.
The USB power port has Over
Current Protection design. When
the total current of connected
devices is over 2.1 A, the USB
power ports will stop providing
power to the connected devices.
Turn the UPS of and unplug at
least one piece of device
connected to the USB power
port and then turn the UPS on.
Additional troubleshooting information can be found at “Support” at www.CyberPowerSystems.com