Version: 041019
Which battery pack model do I need and how much does it cost?
Fiber-to-the-home customers
Fixed wireless customers
Battery model:
CyberPower CSN27U12V
CyberPower LX1500GU
Price to obtain
battery pack from us:
$110 to buy
$5 monthly to lease
$170 to buy
$5 monthly to lease
Battery pack model:
CyberPower CS20AEBP
CyberPower LX1500GU
Price to obtain an
extended battery
pack from us:
$135 to buy
$5 monthly to lease (must have
CSN27U12V or compatible
battery pack)
$170 to buy
$5 monthly to lease
How do I install a backup battery?
Your backup battery pack should come with installation
instructions. If you are not comfortable installing the battery pack yourself, contact us and we
can help. There is no additional charge if we install a battery pack when we install your service.
If we install a battery pack after your service has been installed, a service charge may apply.
How long will a battery power my phone?
Backup batteries are expected to last at least 8
hours on standby power. If you feel that is not enough time, you may extend your standby
power by purchasing one or more extended battery packs.
Will a battery power other services?
Our backup battery pack does not provide power to any
services other than our voice service. Home security systems, medical monitoring devices, and
other equipment will not run on a home phone backup battery.
How do I care for and store my battery?
Please follow the instructions included with your
battery pack for proper use, storage, and care to ensure that it will function as needed during a
power outage. If you do not store your batteries or battery pack correctly, it may shorten its
useful life. Environmental factors such as temperature can shorten your battery’s useful life. You
should periodically, as described in the instructions included with your battery pack, remove and
test your battery to verify both the operation of the backup battery and its condition.
Who is responsible for repairing or replacing the battery?
If you buy either a battery or
battery pack, either from us or from a third party, you will own the backup solution and will be
responsible for the costs of repairing it or replacing it. If you lease a battery pack from us, we will
own it and will be responsible for repairing it or replacing it (unless you cause the damage).
Regardless of who owns it, you are responsible for ensuring proper use, storage, and care
according to the manufacturer’s instructions, and you will be responsible for the costs to repair
or replace it if it is damaged by any failure to follow those instructions.
How long do backup batteries last?
A battery will not last forever and should be replaced at
the interval suggested in the instructions included with the battery or when your device starts to
make a loud beeping sound. That sound means that the battery is depleted and must be
replaced. See the instructions above for purchase and replacement options.
