Problem
Possible Cause
Solution
Circuit breaker button is
projecting from the back of
the unit.
Circuit breaker has tripped due to an
overload.
Turn the UPS off and unplug at least one piece
of equipment. Wait 10 seconds, reset the
circuit breaker by depressing the button, and
then turn the UPS on.
The UPS does not perform
expected runtime.
Battery not fully charged.
Recharge the battery by leaving the UPS
plugged in.
Battery is worn out.
Contact CyberPower Systems about
replacement batteries
The UPS will not turn on.
The on/off switch is designed to prevent
damage from rapidly turning it off and on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit is not connected to an AC outlet.
The unit must be connected to a 120V 60Hz
outlet.
The battery is worn out.
Contact CyberPower Systems about
replacement batteries
Mechanical problem.
Contact CyberPower Systems
PowerPanel
®
Personal is
inactive (all icons are gray).
The USB / serial cable is not connected.
Connect the USB / serial cable to the UPS unit
and an open USB / serial port on the back of
the computer. You must use the cable that
came with the unit.
The USB / serial cable is connected to the
wrong port.
Check the back of the computer for an
additional USB / serial port. Move the cable
to this port.
The unit is not providing battery power.
Shutdown your computer and turn the UPS
off. Wait 10 seconds and turn the UPS back
on. This should reset the unit.
The USB power ports are not
providing power to the
connected devices.
The USB power port has Over Current
Protection design. When the total current
of connected devices is over 2.1A, the USB
power ports will stop providing power to
the connected devices.
Turn the UPS off and unplug at least one of
devices connected to the USB power port and
then turn the UPS on.
Additional troubleshooting information can be found at CyberPowerSystmes.com/support
Model
BRG850AVRLCD
BRG1000AVRLCD
Capacity
850VA / 510W
1000VA / 600W
Nominal Input Voltage
120V
Input Frequency
60 Hz ± 3 Hz
On-Battery Output Voltage
120Vac ± 5%
Max. Load for UPS Outlets (5 Outlets)
850VA / 510W
1000VA / 600W
Max. Load for Full-Time Surge Protection
outlets (10 Outlets)
12 Amp
On-Battery Output Wave Form
Simulated Sine Wave
Operating Temperature
+ 32°F to 104° F / 0° C to 40° C
Operating Relative Humidity
0 to 90% non-condensing
Size (W x H x D)
3.9" x 9.7" x 10.2" (100 x 246 x 260 mm)
Net Weight
14.8lbs / 6.7kg
15.0lbs / 6.8kg
Battery Type
CyberPower / RB1280A
CyberPower / RB1290
Typical Battery Recharge Time
8 hours to 90% capacity from total discharge
Typical Battery Life
3 to 6 years, depending on number of discharge/recharge cycles
Recommended Battery
Sealed Maintenance Free Lead Acid Battery
Safety Approvals
UL1778(UPS), CAN/CSA C22.2 No 107.3, FCC/DoC Class B
*Runtimes based on testing fully-charged, new batteries at normal operating conditions. Runtime curve is approximate and varies
based on battery age, level of charge at test, environment, and other variables. *
SYSTEM FUNCTIONAL BLOCK DIAGRAM
Advanced Energy-Saving Patented Bypass Technology
CyberPower’s patented GreenPower UPS™ with Bypass Technology reduces UPS energy costs by up to
75% compared to conventional UPS models. Even when utility power is normal, conventional UPS models
constantly pass power through a transformer. By contrast, under normal conditions the advanced
circuitry of a GreenPower UPS™ bypasses the transformer. As a result, the power efficiency is significantly
increased while decreasing waste heat, using less energy, and reducing energy costs.
When an abnormal power condition occurs, the GreenPower UPS™ automatically runs power through its
transformer to regulate voltage and provide “safe” power. Since utility power is normal over 88% of the
time, the GreenPower UPS™ operates primarily in its efficient bypass mode.
The GreenPower UPS™ is also manufactured in accordance with the Restriction on Hazardous Substances (RoHS) directive making it
one of the most environmentally-friendly on the market today.
FCC Compliance Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help"
Warning:
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to
operate the equipment.
Canadian Compliance Statement
CAN ICES-3 (B)/NMB-3(B)
Read the following terms and conditions carefully before using the CyberPower BRG850AVRLCD/BRG1000AVRLCD (the “Product”). By
using the Product you consent to be bound by and become a party to the terms and conditions of this Limited Warranty and
Connected Equipment Guarantee (together referred to as this “Warranty”). If you do not agree to the terms and conditions of this
Warranty, you should return the Product for a full refund prior to using it.
Who is Providing this Warranty?
Cyber Power Systems (USA), Inc. (“CyberPower”) provides this Limited Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the Product under normal use and conditions. It also covers
equipment that was connected to the Product and damaged because of the failure of the Product.
What is the Period of Coverage?
This warranty covers the Product for five years and connected equipment for as long as you own the Product.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you sell or otherwise transfer the Product.
How Do You Get Warranty Service?
1.
Before contacting CyberPower, identify Your Product model number, the Purchase Date, and each item of Connected Equipment
(E.G. Computer tower, Computer Monitor, Ink Jet Printer, Cable Modem, etc).
2.
Visit our web site at CyberPowerSystems.com/support or Call us at (877) 297-6937.
3.
If your product requires warranty service you must provide a copy of your dated purchase receipt or invoice.
How Do You Open A Connected Equipment Claim?
1.
Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400, Shakopee, MN 55379, or
ubmit a web ticket online at CyberPowerSystem.com/support for instructions, within 10 days of the occurrence.
2.
When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected Equipment. Have
information on all applicable insurance or other resources of recovery/payment that are available to the Initial Customer and
Request a Claim Number.
3.
You must provide a dated purchase receipt (or other proof of the original purchase) for the CyberPower unit and connected
equipment. You also need to provide a description of the damage to your connected equipment.
4.
Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost estimate for the
damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim Number on the
shipping label or include it with the product.
You must prepay all shipping costs, you are responsible for packaging and
shipment, and you must pay the cost of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or replace it at CyberPower's expense, or, if CyberPower
is unable to or decides not to repair or replace the Product (if defective) within a reasonable time, CyberPower will refund to you the
full purchase price you paid for the Product (purchase receipt showing price paid is required).
If it appears that our Product failed to protect any equipment plugged into it, we will also send you forms for making your claim for the
connected equipment. We will repair or replace the equipment that was damaged because of the failure of our Product or pay you
the fair market value (NOT REPLACEMENT COST) of the equipment at of the time of the damage. We will use Orion Blue Book, or
another a third-party valuation guide, or eBay, craigslist, or other source to establish that amount. Our maximum liability is limited to
$250,000 for the BRG850AVRLCD and $350,000 for the BRG1000AVRLCD.
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
What isn’t covered by the warranty?
1.
This Warranty does not cover any software that was damaged or needs to be replaced due to the failure of the Product or any
data that is lost as a result of the failure or the restoration of data or records, or the reinstallation of software.
2.
This Warranty does not cover or apply to: misuse, modification, operation or storage outside environmental limits of the
Product or the equipment connected to it, nor for damage while in transit or in storage, nor if there has been improper
operation or maintenance, or use with items not designed or intended for use with the Product, such as laser printers,
appliances, aquariums, medical or life support devices, etc.
What are the Limitations?
The sole and exclusive remedies of the Initial Customer are those provided by this Warranty.
1.
This Warranty does not apply unless the Product and the equipment that was connected to it were connected to properly wired
and grounded outlets (including compliance with electrical and safety codes of the most current electrical code), without the
use of any adapters or other connectors.
2.
The Product must have been plugged directly into the power source and the equipment connected to the Product must be
directly connected to the Product and not “daisy-chained” together in serial fashion with any extension cords, another Product
or device similar to the Product, surge suppressor, or power tap. Any such installation voids the Limited Warranty.
3.
The Product and equipment connected to it must have been used properly in a suitable and proper environment and in
conformance with any license, instruction manual, or warnings provided with the Product and the equipment connected to it.
4.
The Product must have been used at all times within the limitations on the Product’s VA capacity.
The Product was designed to eliminate disrupting and damaging effects of momentary (less than 1ms) voltage spikes or impulses from
lightning or other power transients. If it can be shown that a voltage spike lasting longer than 1ms has occurred, the occurrence will
be deemed outside the rated capabilities of the Product and the Limited Warranty is void. CyberPower Does Not Cover or Undertake
Any Liability in Any Event for Any of the Following:
1.
Loss of or damage to data, records, or software or the restoration of data or records, or the reinstallation of software.
2.
Damage from causes other than AC Power Line Transients, spikes, or surges on properly installed, grounded and
code-compliant 120 volt power lines in the United States and Canada; transients, surges or spikes on standard telephone land
lines, PBX telephone equipment lines or Base 10T Ethernet lines, when properly installed and connected. (This exclusion applies,
for example, to fluctuations in data transmission or reception, by CATV or RF transmission or fluctuations, or by transients in
such transmission.)
3.
Damage from any circumstance described as excluded above with respect to the Product.
4.
Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse, misuse or alteration of either the
product or the Connected Equipment.
5.
CyberPower excludes any liability for personal injury under the Limited Warranty and Connected Equipment Guarantee.
CyberPower excludes any liability for direct, indirect, special, incidental or consequential damages, whether for damage to or
loss of property [EXCEPT FOR (AND ONLY FOR) the specific limited agreement of CyberPower to provide certain warranty
benefits regarding "Connected Equipment" under this Warranty], loss of profits, business interruption, or loss of information or
data. NOTE: Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply to you.
6.
The Product is not for use in high-risk activities or with aquariums. The Product is not designed or intended for use in hazardous
environments requiring fail-safe performance, or for use in any circumstance in which the failure of the Product could lead
directly to death, personal injury, or severe physical or property damage, or that would affect operation or safety of any
medical or life support device (collectively, "High Risk Activities"). CyberPower expressly disclaims any express or implied
warranty of fitness for High Risk Activities or with aquariums. CyberPower does not authorize use of any Product in any High
Risk Activities or with Aquariums.
ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE PRODUCT
.
Where Can I Get More Information?
The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.
CyberPower is the warrantor under this Limited Warranty.
For more information contact CyberPower at:
Cyber Power Systems (USA), Inc. 4241 12
th
Ave E., STE 400, Shakopee, MN 55379;
Phone (877) 297-6937; online at CyberPowerSystem.com/support
○
c 2020 CyberPower Systems (USA), Inc. PowerPanel® Personal is a trademark of Cyber Power Systems(USA) Inc.
All rights reserved. All other trademarks are the property of their respective owners.
WARNING: This product can expose you to chemicals including bisphenol A (BPA) and styrene, which is known to the State of
California to cause reproductive harm and cancer. For more information, go to www.P65Warnings.ca.gov.
TECHNICAL SPECIFICATIONS
Limited Warranty and Connected Equipment Guarantee
CYBERPOWER GREENPOWER UPS
™
TECHNOLOGY
EMI
Filter
Surge
Suppressor
AVR
Charger
AC/DC
Battery
Inverter
Input
Output
Normal Mode
Battery Mode
TROUBLESHOOTING
FCC Compliance Statement
