Troubleshooting
Symptom:
Speaker system will not power on.
Solution:
• Power button is not turned on. Slide the power button back and forth and check for the blue LED indicator
light to come on.
• Verify the AC power cord is plugged into the wall outlet.
• Check if the wall outlet or power strip you are using is actually getting power, i.e. not a switched outlet.
Symptom:
Speaker does not produce sound.
Solution:
• Verify the speaker is getting power. Check above steps.
• Make sure the volume is turned up to audible listening level.
• Verify that all cables are plugged into the correct jacks.
• Many times users believe that the speakers are not working, when in fact they are having trouble with the
sound source. The most common problem when connecting to a computer is that the connections are
incorrect. Make sure you are connected to the audio output jack from your computer. Many times, this jack
will be green. Also, make sure your media device or CD/DVD device is playing and the software volume
settings are turned up and not muted.
• If you still have problems, disconnect the speaker source cable from your computer and connect to a
smartphone, iPod, or anything else with a 3.5mm headphone output. If your speakers work on this other
source, you know they are functioning as normal and the issue likely lies with your computer or the connections.
Symptom:
Sound is distorted.
Solution:
• Turn the volume down by 25% or 50%. If this does not work, also check the audio software volume level
and decrease it if necessary.
• Adjust the computer’s master volume control by balancing the volume until it’s at 50%, then adjust the
volume levels on the speakers.
• Adjust the bass volume control to test for maximum and minimum output. You may also need to move the
subwoofer either closer or farther away from a wall or corner to affect the sound performance.
If you have questions or need assistance with your speakers, we’re here to help.
Call 360-883-0333 during the hours of 8 am to 5 pm (United States PST) or send email to
[email protected]
iPod, iPhone, iPad, and iPad mini are a trademarks of Apple, Inc.
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