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My device can't charge properly
• Make sure that you are using the proper charger that comes with the device.
• If your device has a removable battery, make sure that your battery is inserted properly and the battery terminal
makes a good contact with the device. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery power has been discharged for a long
time, it may take around 10 minutes to display the battery charging indicator on the screen.
• Make sure that charging is carried out under normal conditions (0°C (32°F) to 55°C (131°F)).
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it’s not damaged.
My device can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical location.
• Verify the network coverage with your carrier in your current area.
• Check with your carrier that your SIM card is valid.
• Make sure your devices setting is not in airplane mode.
• If you are away from your carrier’s network, you may need to enable roaming in the device’s settings to connect
to other network. Roaming charges may apply.
My device can't connect to the internet
• Make sure that Cellular Data internet service is available in your wireless service plan.
• Check your device's settings. Make sure Mobile network is enabled or Wi-Fi connected.
• Make sure that you are in a place with network coverage for cellular data or Wi-Fi internet connection.
• Try connecting at a later time or another location.
I can't send and receive MMS
• Check your device storage as it might be full.
• Contact your network carrier to check service availability and MMS parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped. Try again later.
• Start a new Messaging string. You messaging string may have reached its limit.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal Unblocking Key) code.
I can't connect my device to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite installation.
• Make sure that you’re using the right cable from the box.
I can't download new files
• Make sure that there is sufficient device storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The device can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is visible to other users.
• Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 200 minutes).
• After a partial charge, the battery level indicator may not be exact.
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