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9 Trouble Shooting Guide
Trouble
Guide
Touchscreen doesn’t work.
- If the LCD touch panel is defective, touch may not work.
Network connection failure.
- Go to Network from the Main Menu.
- Select TCP / IP and check whether the IP address is correct.
- If you selected Dynamic IP, the IP address is set from the
router.
Check if it is assigned.
- If you selected Static IP, check if the IP address is entered
correctly.
- Select Network Connection Test, press OK and conduct the
Ping Test again.
Authentication was
successful,
but the door does not open.
- Go to Device Settings from the Main Menu.
- Check whether the relay is enabled.
- Check if the relay type (NO or NC) matches the door lock type.
LCD screen failure.
(No picture on the LCD)
- Check if the device is properly supplied with power.
- Check the time set for Standby Mode in 'Main Menu >
Environment > Screen Settings'.
- After the time you set has expired, the LCD screen will turn off
automatically.
Voice message / Sound
is not coming out.
- Check Volume is not set at 0 (zero) in the ‘Main Menu >
Environment > Sound Settings’.
Card is not recognized.
- Check if the card is registered.
- If you're tagging with an unregistered card, you'll see the
message "This card is not registered."
Face is not recognized.
- Face may not be recognized in strong backlight conditions.
- In backlight conditions, move your face closer to or away from
the device and try the authentication again.