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27

9 Trouble Shooting Guide

Trouble

Guide

Touchscreen doesn’t work.

- If the LCD touch panel is defective, touch may not work.

Network connection failure.

- Go to Network from the Main Menu.

- Select TCP / IP and check whether the IP address is correct.

- If you selected Dynamic IP, the IP address is set from the

router.

Check if it is assigned.

- If you selected Static IP, check if the IP address is entered

correctly.

- Select Network Connection Test, press OK and conduct the

Ping Test again.

Authentication was
successful,
but the door does not open.

- Go to Device Settings from the Main Menu.

- Check whether the relay is enabled.

- Check if the relay type (NO or NC) matches the door lock type.

LCD screen failure.
(No picture on the LCD)

- Check if the device is properly supplied with power.

- Check the time set for Standby Mode in 'Main Menu >

Environment > Screen Settings'.

- After the time you set has expired, the LCD screen will turn off

automatically.

Voice message / Sound
is not coming out.

- Check Volume is not set at 0 (zero) in the ‘Main Menu >

Environment > Sound Settings’.

Card is not recognized.

- Check if the card is registered.

- If you're tagging with an unregistered card, you'll see the

message "This card is not registered."

Face is not recognized.

- Face may not be recognized in strong backlight conditions.

- In backlight conditions, move your face closer to or away from

the device and try the authentication again.

Содержание FA-1000

Страница 1: ...Face A User Guide Version 1 01 FA 1000 FA 2000 ...

Страница 2: ...on Setting 6 2 Screen Setting 6 3 Sound Setting 2 1 Set Up the Device 2 2 Register the Initial Administrator 1 1 Device Appearance 1 2 Components 1 3 Cable Connection 1 4 Device Installation 1 5 Dimensions 1 Device Overview Installation 02 Contents 2 Device Initialization 08 3 User Registration 10 4 User Management 15 5 Browsing Access Logs 18 6 Environment Settings 19 7 1 TCP IP 7 2 Manager Serve...

Страница 3: ...Color Camera IR Camera Microphone Speaker RF Card Authentication Unit ISO IEC 14443A Mifare Front LCD Touch Panel 2 Device Appearance 1 Device Overview Installation 1 1 ...

Страница 4: ... USB Memory 1 2 3 4 4 3 2 1 5 Power Connector 1 12V 2 GND 3 Not Used 4 Not Used Door Lock Connector 1 EXIT Button Input 2 EXIT Button GND 3 Not Used 4 Relay NO 5 Relay COM 3 LAN RJ45 USB Host Device Appearance 1 1 ...

Страница 5: ...racket 4 Power Cable Door Lock Cable Power Cable Pin Map 1 Red 12V 2 Black GND 3 Not used 4 Not used Door Lock Cable Pin Map 1 Yellow EXIT Button Input 2 Yellow EXIT Button GND 3 Not Used 4 Black Relay NO 5 Black Relay COM Adapter Cable Adapter Cable Pin Map 1 Red 12V 2 Black GND 12V Adapter Components 1 2 ...

Страница 6: ...k Relay NC 5 Black Relay COM The door lock cable is for connecting the door lock deadbolt EM lock and EXIT button Connect the yellow line of the door lock cable and the exit button Connect the black line of the door lock cable to the exit button of the door lock The power of the door lock must be supplied separately to suit the rated power of the door lock Depending on the position of the door loc...

Страница 7: ...through the hole in the bottom of the bracket 6 135 cm Device Installation 1 4 Determine the correct position to install the product 1 Fix the bracket firmly with fixing screws to the position where Face A will be installed 2 Install Face A onto the bracket Before installing the product on the bracket you must open the rear cover and connect the cables to the appropriate port first 3 ...

Страница 8: ...7 Face A Wall Mount Bracket Dimensions 1 5 104 mm 40 mm 154 mm 89 mm 204 mm ...

Страница 9: ...e device time with the Internet NTP server or the Manager server Device No When working with the Manager server assign a unique number for individual device control Camera Select among IR color and dual image for face recognition algorithm The default value is infrared IR Door Open Duration Set the number of seconds a door remains open Relay Type Select the desired relay connection type select NC ...

Страница 10: ...face stays within the guideline You may need to adjust your position by moving the face back and forth Press Get Started to register your face 4 5 Please remain in your position until the status bar reaches 100 and the face registration is complete Select User Level and Glasses option accordingly For those who do not wear glasses select Not wearing and press Next To register as an administrator fo...

Страница 11: ...creen to enter your User ID and proceed with the face authentication Authentication Method Description Reference Card Only Authentication via Card only without Face verification Refer to Face Only Authentication via Face verification only Refer to Face or Card Authentication via either Face verification or Card Refer to Face and Card For a high level identity security service Authentication via Ca...

Страница 12: ...hoose the Glasses wearing option Guidelines for authenticating a face It is recommended to position the face inside the guideline displayed on the screen If a user tries to authenticate using different glasses from the ones used for the registration process the authentication might fail In this case the user should authenticate without glasses if it has been previously registered If a part of the ...

Страница 13: ...Next You can enter letters and numbers from a minimum of 6 to a maximum of 11 characters 6 Tag the card on the card recognition unit at the bottom of the product 7 When the registration is complete a pop up message will appear Select Yes if you wish to register more users Select No to finish registration 1 2 Card Only User Registration 3 2 5 6 7 4 3 ...

Страница 14: ...om a minimum of 6 to a maximum of 11 characters 6 Press Get Started to begin the face registration Make sure that your face is in the guideline 7 When the registration is complete a pop up message will appear Select Yes if you wish to register more users 5 6 7 1 Select User Management from the Main Menu 2 Select Register User 3 Select Face Only or Face and User ID 4 Select User Level and Glasses o...

Страница 15: ...apture Make sure that your face is in the guideline 8 6 Tag the card on the card recognition unit at the bottom of the product should select Wearing follow the steps first without glasses and then again with glasses 1 Select User Management from the Main Menu 2 Select Register User 4 Select User Level and Glasses option 1 2 4 3 5 Type the User ID and press Next You can enter letters and numbers fr...

Страница 16: ...od the administrator can browse and delete the users in several ways Methods of Browsing User Description By Card Browse and delete users registered using a card By Face Browse and delete users registered with face authentication By User ID Browse and delete users registered using User ID 15 4 User Management Methods of Browsing Users 4 1 ...

Страница 17: ... by tagging card 7 Press OK to delete the user 6 On the Browse User screen press Delete on the right at the top of the screen to delete the user 6 6 You can browse and delete users by face recognition 4 You can browse and delete users by entering User ID 4 1 2 Select Browse User 3 Select a search method 1 2 3 4 2 4 3 5 ...

Страница 18: ...e User Groups 4 3 1 Select User Management from the Main Menu 2 Select Browse User Groups 1 2 3 On the Browse User Groups screen press the trash can icon to delete a user group 3 6 Press Confirm to delete the user group 4 ...

Страница 19: ... records Auth Method Check the access logs by the authentication method used Card or Face User ID Search the access record of a specific user by entering the User ID The administrator can search user s access time authentication results and authentication method s The administrator can also search the access record of a specific user by entering the User ID 18 5 Browsing Access Logs Methods of Bro...

Страница 20: ...y level the False Rejection Rate FRR may also be higher Thumbnail Choose whether to display the thumbnail when authenticated Save Unregistered Attempts Choose whether to save a thumbnail of every unregistered authentication attempt Select the number of seconds needed to trigger this feature Face Authentication Setting 6 1 3 The current face authentication settings In general it is recommended that...

Страница 21: ...after which the device would go back to the live view screen Standby Mode Select the duration of no activity on the live view screen after which the timeout screen would turn on Sleep Mode Select the duration of no activity on the timeout screen after which the device would go into sleep mode Date Set the date Time Set the time Screen Setting 6 2 3 The current screen settings 1 Select Environment ...

Страница 22: ...ust the volume of the speaker of the device Auth Failure Alarm Select whether to sound the alarm and the number of times it sounds when card authentication fails Sound Setting 6 3 3 The current sound settings 1 Select Environment from the Main Menu 2 Select Sound Settings 1 2 3 ...

Страница 23: ...ess is automatically assigned when connected to a router IP Address Enter the IP address Gateway Enter the Gateway address Subnet Mask Enter the Subnet mask address MAC Device s MAC address TCP IP 7 1 3 If you select Dynamic IP when connected to a router an IP will be automatically assigned from the router 1 Select Network from the Main Menu 2 Select TCP IP 1 2 3 ...

Страница 24: ...s Face A management IP Address Enter the IP address of the Access server Port Number Enter the port number of the Access server Manager Server Configuration 7 2 3 When connecting with Access Manager turn on the Manager and enter its IP address 1 Select Network from the Main Menu 2 Select Manager 1 2 3 ...

Страница 25: ...nected to the network Enter the address of the gateway and press OK After four ping tests it checks whether the network is connected 24 Network Connection Test 7 3 1 Select Network from the Main Menu 2 Select Network Connection Test 1 2 3 ...

Страница 26: ...l and time appears on the Live View screen as above 8 Meal Count 1 2 3 4 In Device Settings select Meal Count 3 sec In the confirmation window you can proceed to pay or not If you do not click OK payment will be cancelled 5 Set whether to use multiple payment option the user will only be able to pay for one time the user will have the option to choose the number of servings as in 5 ...

Страница 27: ...etting is complete the type and time appears on the Live View screen as above 1 2 3 4 In Device Settings select T A If the mode is set as Manual after authentication the users may choose from In Out Break or Return 5 Set whether to record automatically according to the schedule or manually by individual users The device can also be set specifically for in out break or return Out ...

Страница 28: ...r the relay is enabled Check if the relay type NO or NC matches the door lock type LCD screen failure No picture on the LCD Check if the device is properly supplied with power Check the time set for Standby Mode in Main Menu Environment Screen Settings After the time you set has expired the LCD screen will turn off automatically Voice message Sound is not coming out Check Volume is not set at 0 ze...

Страница 29: ...amples above employees subsidiaries branches affiliated companies and distributors of CVT do not accept responsibility nor will they be liable for all related direct and indirect expenses or expenditures including attorney fees even if the consumer has discovered shortcomings in the product design or manufacturing process and claims this as a significant fault CVT may modify the product size and s...

Страница 30: ...ltaneous Max Persons No limit Face Template Size 0 5KB to 20KB Configurable Text Log 3 000 000 Image Log 30 000 Data Encryption AES 128 Sensor Sensor 2M FHD 1920x1080 Biometric IR Sensor 2M FHD 1920x1080 Color Sensor IR LED 940nm PWM IR Option Wi Fi Wireless 802 11n Wireless RF Card 13 56MHz Mifare DesFire Interface USB USB 2 0 up to 480 Mbps External I O RS485 1x Switch input 1x Relay out Etherne...

Страница 31: ...l Code 06770 Tel 82 70 4490 9388 Inquiry info cvtinc co kr www cvtinc co kr 2020 CVT Co Ltd All rights reserved CVT and identifying product names and numbers herein are registered trademarks of CVT Co Ltd Product appearance build status and or specifications are subject to change without notice ...

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