
3.【“Allow Notifications” of App(iOS) is disabled】- Please enable it by open
iPhone Settings-Notifications-Wi-Fi Doorbell-Allow Notifications
4.【“Alarm Push”(Android)/”APP message reception”(iOS) is disabled in App】
- Please enabled them
5.【Your account is not “Current permission account”】- Please set your
account as “Current permission account”
6.【App server failure/being maintained】- After maintaining is over, App will
be back to normal. Please report the issue to us if it’s unsolved in 24 hours
Q:
What’s the maximum distance that the doorbell can be away from the
router?
A:
The distance is based on the coverage, strength and quality of your Wi-Fi
signal. There is an easy way to find out: Put your cellphone at the installation
position, if your cellphone Wi-Fi signal is full or almost full, and plays online HD
video fluently, then this position is a suitable position; otherwise, please move
the doorbell to another mounting position.
Q:
How to change in-app language?
A:
Please change the language of cellphone, in-app language also changes
Q:
How does the device store video?
A:
The video doorbell supports maximum 32GB Micro SD Card, which will
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