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Troubleshooting
Power cut
If you have a Freezer thermometer, place it in the Freezer where you can get easy access to
it to read when the power returns. If the internal temperature is -9°C or less when the power
returns, your food is safe. The food in your Freezer will remain frozen for approx. 13 hours
with the door closed. If you know the power is going to be cut, 24 hours before, turn the
Thermostat Control Dial to MAX, this will make the Freezer colder than normal. If there is no
warning, turn the Thermostat Control Dial to MAX after the power cut. Don’t open the door
more than necessary.
The Freezer is particularly cold
You may have accidentally left the Thermostat Control Dial on MAX.
The Freezer is particularly warm
The compressor may not be working. Turn the Thermostat Control Dial to MAX. If there is
no humming noise, it is not working. Contact a qualified service agent.
The Freezer is not working
Check it is plugged in and switched on. Check that the fuse in the plug has not blown. Plug
in another appliance, such as a lamp, to see if the socket is working.
Condensation Appears on the Outside of the Freezer
Condensation may appear on the surface of the Chest Freezer, this is normal - wipe dry with
a dry cloth.
This may be due to a change in the room temperature. Wipe off any residue of moisture. If
the problem continues contact the local store where you purchased your freezer.
When your appliance is working, the condenser at the back (exposed models) may become
hot or alternatively the sides may become hot (hidden condenser models).
Disposal
Old units still have some residual value. An environmentally friendly method of disposal will
ensure that valuable raw materials can be recovered and used again. The refrigerant used
in the unit and insulation materials require special disposal procedures. Ensure that none of
the pipes on the back of the unit are damaged prior to disposal.
Up to date information concerning options of disposing of your old unit and packaging
from the new one can be obtained from your local council office.
When disposing of an old unit break off any old locks or latches and remove the doors as a
safeguard.
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