11
Subject
Question
Answer/Solution
Power
Why won’t my unit turn on?
Check to make sure your unit is plugged into a functional outlet.
Contact Customer Service at 1-800-726-0190.
Why is my unit turning itself off?
If no cooking function has been started, the cooker will enter
sleep mode after 5 minutes of no use. All lights will turn off.
Press any button to “wake up” the unit and operate as normal.
It is possible the unit overheated. Wait for the unit to cool down
and try again. If it does not turn back on, contact Customer
Service at 1-800-726-0190.
If all of your water has boiled out during steaming, the unit will
shut off as a safety precaution. To continue steaming, add
water to the pot and restart the program.
If the pot is out of place for more than 15 minutes, when the
pot is replaced, the unit will not resume cooking. You will need
to restart the program.
If changing functions when the unit is already cooking, you do
not need to hit the START/STOP button again to select. Doing
so will turn the unit off. Simply press your new function and
select your desired settings; the unit will switch automatically.
The heater will turn off automatically after the cooking time and/
or Keep Warm time have elapsed. This is normal.
If you do not set a cooking time, the unit will cook for the
maximum allowable cooking time before shutting off
automatically. This is normal.
Programming
Can I set a timer for the Brown/
Sauté function?
Yes. Setting a timer for brown/sauté is an optional step. Simply
set your timer using the Time Directionals as you would any
other function.
Can I change my cooking
function, time or temperature
when the unit is already
cooking?
Yes. Simply use the cooking function, Time and Temperature
Directionals, to change your programming. Note: The unit is
already on, so you do not need to hit the START/STOP button
again to select. Doing so will turn the unit off. Simply press your
new function or desired settings; the unit will switch
automatically and adjust accordingly.
Cooking
When should I brown my meat
before slow cooking/roasting?
Browning meat before slow cooking and roasting is an optional
step. It is beneficial, as it adds flavor and color, but the step
can be omitted if time is short. Exception: ground meats.
Which position should the rack
be in for steaming/roasting?
The rack is intended for steaming in the “up” position. The rack
is intended for roasting in the “down” position (see page 5).
Can I use the cooking pot on
the stove/in the oven?
The cooking pot was designed specifically for use in this multi-
cooker. We do not suggest using it on the stove or in the oven.
Why is there not enough liquid
in my slow cooked dish?
Recipe ingredient amounts may vary if using multiple functions.
See page 8 for details.
Cleaning
Can I put my unit in the
dishwasher?
All removable parts are top-rack dishwasher safe.
Do not immerse or put the base of the unit in the dishwasher. Clean
the base and control panel with a clean damp cloth.
The pot is nonstick – why is
food sticking?
While the pot does have a nonstick coating, it is possible for
food residue to burn onto the pot, making it difficult to remove.
Food residue is sticking to the
cooking pot surface. How do I
clean it without damaging it?
If food has burned on, fill pot with warm soapy water and allow
to soak before cleaning. If scouring is necessary, use a non-
abrasive cleanser or liquid detergent with a nylon pad or brush.
Troubleshooting Chart
