Model NO: CGWM-080
CLERMONT PELLET GRILL & SMOKER
Frequently Asked Questions
WHERE CAN I FIND ASSEMBLY INSTRUCTIONS?
Assembly:
• The BILT app can be downloaded to your smartphone offering 3-D, interactive, step-by-step virtual instructions.
• Complete instructions are in the owner’s manual available online at https://www.cuisinart.com/globalassets/catalog/outdoor-grilling/
smokers--pellet-grills/clermont/200820-double-door-smoker-cgwm-080-v18-1.pdf
• A copy of the owner’s manual is accessible through the Cuisinart EasyConnect App
I HAVE AN ERROR CODE. WHAT DOES IT MEAN?
Error Codes:
•
ER1
- Internal thermometer of the grill is malfunctioning.
• Check to see if the temperature probe is attached to the control panel. If it is loose, firmly connect the probe to the control
panel and restart the grill.
• If there is no problem with the connection then you may need to replace the temperature probe, please call our customer
service team for assistance.
•
ER2
- An error occurred during the startup cycle 1.
• With the grill unplugged, ensure all components are firmly attached to the control panel, refer to the wiring diagram.
• You can access the control panel by unscrewing the four screws on the inside of the hopper directly behind the LCD screen.
• After all checks are made, reassemble everything, plug the grill in, and go through the startup procedure 2.
• If there is no fire in fire pot, proceed to remove everything from the internal chamber of the grill and observe the fire pot for
the following:
• Ignitor: is it getting hot? Either watch to see if it glows red hot or hover your hand over the fire pot an inch or two
to feel for heat.
• Fan: hover your hand over the fire pot to feel if there is any air movement. You should also be able to hear the fan
very clearly if it is operational.
• Auger motor: visually inspect the auger for a minute to see if it is spinning. Note that it spins very slowly.
• If any of the components are not operating properly please call our customer service team for a resolution.
•
ER3
- There is a flame out and the grill cannot re-ignite the pellets.
• Follow the same procedure as ER2.
•
ERH
- High temperature alert.
• The internal temperature has reached over 650° F, which is above the normal operating temperature of this grill.
•
LER
- Low temperature alert
• The grill has been running for over 20 minutes, but not heating up properly. Follow ER2 troubleshooting steps.
•
888
- Firmware update
• Your EasyConnect App has a firmware update available. 8s will flash across the screen when a firmware update has been
initiated. The process should take no more than 2 minutes, if the 8s do not stop after 2 minutes unplug the grill and plug it
back in to restore the original firmware and normal operation. If the firmware update was initiated but 8s do not flash across
the screen, then your firmware is already updated.
THE POWER HAS TURNED OFF ON MY CUISINART CLERMONT, WHAT DO I DO?
•
Check Error Codes:
Your control panel will display error codes to help you troubleshoot why your grill is not functioning properly.
•
Fuse Blown:
fuse housing located in the pellet hopper behind the LED control screen. Unscrew fuse housing, replace with new fuse,
screw housing back into fuse outlet, and turn grill back on.
•
Power Surge:
unplug grill from GFCI outlet. Reset GFCI plug. Plug grill back into GFCI outlet and restart.
•
Grill Does Not Light or Fire in Pot Extinguishes While Cooking:
• Turn off the grill and unplug. Open cooking chamber doors and remove all food, cooking grates, searing rod, sear shutter,
and drip shield.
• Open Ash Clean-out to remove all pellets and ash from the fire pot. Close ash clean-out.
• Restart the grill and check the fan, ignitor, and auger to ensure they are operational. You should feel wind just above the fire
pot, the ignitor should begin to glow after about 2 minutes and pellets should be falling into the fire pot from the auger tube.
If any of these things do not happen, please refer to our troubleshooting section in the owner’s manual.
• Wearing oven mitts/gloves, replace all the components removed in Step 1.
• Preheat the grill for 10 to 15 minutes with doors closed before placing food back in the grill.
