TROUBLESHOOTING
PROBLEM
CORRECTION
WATER FILTER SYSTEM
No water flow
Media discharging during
backwash/regeneration
Mechanical, Automatic, Water
Softener or Nitrate and Tannin
Filter Systems
Mechanical, Automatic, Water
Softener or Nitrate and Tannin
Filter Systems
Mechanical, Automatic, Water
Softener or Nitrate and Tannin
Filter Systems
Water Softener or Nitrate and
Tannin Filter Systems
Water Softener or Nitrate and
Tannin Filter Systems
Water Softener or Nitrate and
Tannin Filter Systems
Water Softener or Nitrate and
Tannin Filter Systems
Water Softener or Nitrate and
Tannin Filter Systems
Water Softener or Nitrate and
Tannin Filter Systems
System does not
backwash/regenerate
properly or regularly
• Re-read the instructions to install the system properly.
• Check the in and out arrows on the bypass valve to ensure the
system is not piped backwards.
• Make sure the bypass valve is in the "Service" position.
• Make sure top distributor has been installed properly.
• Control valve not programmed properly. Check
programming and re-program as needed.
• Check the well float in the brine tank. The well float
should be able to move up and down, and the hose should
be able to inject water into the tank and siphon it out again.
Poor performace
(filtration/softening ability)
• Check the resin media level in the tank. System should be 2/3
full.
• Check sodium chloride / potassium chloride level in brine
tank. This should be 3/4 full.
• Check the frequency and period of backwashing.
System uses too much
sodium chloride/potassium
chloride and excessive
water in brine tank
• Brine draw not functioning. Clean injectors. Check and
reset sodium chloride / potassium chloride settings.
Softener fails to regenerate
• Electricity to system has been interrupted.
• Check the power source and programming of control valve.
Iron build up in water
conditioner and loss of
water pressure
• Clean control and add resin cleaner. Increase regeneration
frequently.
• Check the pre- and post-filters for timely replacement.
• Clean control and add resin cleaner. Increase regeneration
frequently.
Put the system in bypass position and depressurize* the unit by
putting into “Backwash" position. There are 2 screws on neck of
valve where the salt rinse line goes into softener. Remove the 2
screws and clean screen to remove any chunks of salt, etc.
Injector or injector screen
plugged
Leak in distributor tube
After prolonged periods of non-use
(such as during a vacation), it is
recommended that the system be
flushed thoroughly.
1. First put the system in bypass by
turning the bypass valve to the
"BYPASS" position.
2. Let water run for 10-20 minutes by
opening all faucets to flush the pre- and
post-filters and all water supply lines.
3. Turn handle on bypass valve to
"SERVICE" position to backwash* the
system.
*To backwash or depressurize the
system, refer to "Programming
Automatic Control Valve" in manual.
To review the latest edition of the
Installation and Operation Guide, visit
www.crystalquest.com.
!
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