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Repairs
Repairs
Because of the manipulation risk, we do not take back any CryptoPhones
from customers, except for repairs. There is no such thing as a »restocked«,
»refurbished« or »second hand« CryptoPhone. All sales are final. If your
CryptoPhone is defective, we will either repair it or swap the electronics
for a new factory fresh device. No parts that have been in the hands of
other customers will be used in repairs.
If you need a repair, please mail us at [email protected], so we
can instruct you about the proper shipping and security procedures.
Shipments that arrive for repair without prior acknowledgement and/or
in ignorance of the advised shipping method and security precautions
will be ignored. Please understand that it is in your own interest to adhere
to the security measures, since only this will enable us to fulfill your
security requirements.
Note: the built in high-power Lithium-Polymer rechargeable battery
of the CryptoPhone is a wear-and-tear part and not covered by the
warranty. Replacement batteries are available in normal PDA or
mobile phone stores.
