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PROBLEM SOLVING
If the e-bike does not work, first check if you can solved the problem yourself. Never interfere
with the motor, battery and electrical connection. In this case visit a service center.
1. If the e-bike range is low although the battery is fully charged
The range of the e-bike is affected by many factors, such as battery capacity, motor used, route
profile, level of assistance used, weight of the rider and his load, rider‘s condition, riding style and
smoothness, tire inflation and weather conditions.
If the e-bike range is short-term, have the battery capacity measured.
2. The motor does not respond even when the system is turned on
Check the magnet position, see pic. Check the cable connectors
of the display. If the error persists, visit a service center.
3. The e-bike cannot be turned on using the display controller
Turn on the battery with the battery button.
Check the display cable connectors.
If the error persists, visit a service center.
4. The charger does not charge the battery
Verify that the charger is properly connected to the power socket.
Check the cables if there is no damage. If so, it must be replaced.
The magnet on the spoke must
be placed exactly opposite
the speed sensor between the
4 marked points. As on this
picture.
The position of the magnet can be easily adjusted, the magnet has a groove for a
screwdriver. It is released counterclockwise. After loosening, the magnet can be moved
along the spoke. After reaching the correct position, tighten it again with a screwdriver
clockwise. Sometimes there is a hole for an torx key instead of a groove on the screw.
