2-14. REPACKAGING.
If the equipment is to be returned to Cross Technologies for any reason, care should be taken in
packaging. Call Cross Technologies for a Return Material Authorization (RMA) number. Enclose
documents detailing reason for return, return address, name and telephone number of contact
person.
Original Packaging. It is preferable to use the original packaging if it was retained. Use care
in packing, sealing and marking the container.
Other Packaging. The general instructions below should be followed if re-packaging is done
with commercially available material.
1. A strong container should be used. Minimum requirement would be of singlewall
construction, 200 pound test material.
2. The equipment should be wrapped in plastic with 3 to 4 inches of shock absorbing
material on all sides. Anti-static material is preferred but not mandatory.
3. Seal the container securely. Be sure the container is properly marked.
If the unit is being returned for repair:
Please refer to Section 3-6, Troubleshooting, before returning the
unit to the factory for repair. If the problem cannot be remedied
locally, please include as much information as possible about the
nature of the problem you are experiencing, as well as information
about your system configuration, including frequencies and levels of
the various signals on the baseband.
455 Operation Manual
Page 17
6/23/98
