16
17
2. Always make sure that each component (pot, valves, gasket, etc.) is completely dry before you put back into the Multi-
Cooker.
TROUBLESHOOTING
Subject
Question
Solution
Power
My Multi-Cooker will not
turn on
Make sure outlet is functioning properly
Check that the Multi-Cooker is plugged in
Call Customer Service at 0800 052 3615
Doneness of
food
My food was undercooked Make sure you selected the proper cooking setting
Make sure the Lid is properly placed and locked, and that Steam Release
Valve in “Seal” (closed) position.
Check the recipe to see that the proper pressure, temperature, and time
selection were made
Be sure the power was not interrupted
Make sure the Cooking Pot has enough liquid to create desired steam and
build pressure. Minimum of 250ml of liquid should be used when pressure
cooking. Never fill over the “MAX” line.
My food was overcooked
Make sure the Cooking Pot was at least ½ full
Check that the proper pressure, temperature, and time were selected
Programming Can I set a time for the
Brown/Sauté program?
Because sautéing is a function that generally requires your full attention this
may not be necessary. However, if desired a time can be selected.
Can I change the
cooking function, time or
temperature once the food
is cooking?
Yes, to change the cooking function, press START/STOP and select a new
cooking function. Change the time and temperature as required for the food.
Press START/STOP again. The time and temperature can be changed at
any time.
Cooking
Can the Cooking Pot and
Lid be used on top of the
stove or in the oven?
The Cooking Pot and Lid are not oven safe. Neither can be used on the
stove or in the oven.
I stopped the cooking
process and changed
pressure settings, and
now the Multi-Cooker is
preheating again.
If a cooking cycle is stopped and a new one is started, the Multi-Cooker
may display “HEAt” until the new pressure is achieved.
Steam
Steam is leaking out of
the Multi-Cooker
• It is normal for a small amount of steam to come out of the Bobber Valve
before the Multi-Cooker is pressurized.
• If steam is coming out from the perimeter of the Lid, the Lid has not been
closed and locked completely.
Lid
I am having trouble
removing the Lid.
There is a safety feature to keep Lid from being removed while the Multi-
Cooker is under pressure. Please make sure to de-pressurize the unit by
rotating the Steam Release Valve into the “Release” (open) position. Refer
to Releasing Pressure section for further instructions.
ERROR CODES
Error
Solution
“CLOSE LID” blinking
light
Ensure that the Lid is closed completely and in the LOCKED position, aligning with .
Display “E1”
The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker and contact service center.
Display “E2”
The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker and contact service center.
Display “E3”
The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker, and allow to cool down
completely. Once Multi-Cooker has cooled down, check all parts of the Lid (See page 15). Turn
Lid to LOCKED position. Ensure Steam Release Valve is in “Seal” (closed) position. If this
error code occurs again, unplug Multi-Cooker and contact service center.
Display “E4”
The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker, and allow to cool down
completely. Once Multi-Cooker has cooled down, check Cooking Pot to ensure there is enough
liquid inside. Add more liquid if necessary (Minimum 250ml). Ensure no steam is coming out of
Cooking Pot before placing Lid back on Multi-Cooker. Turn Lid to LOCKED position. Ensure
Steam Release Valve is in “Seal” (closed) position. Select a pressure cooking function, and
then press START/STOP.
Display “E5”
The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker and allow to cool. Once it is
cooled down, remove the Lid and check the Cooking Pot. Do not use the Lid when using the
BROWN/SAUTÉ function.
When using the SLOW COOK function, make sure that the Steam Release Valve is in the
“Release” (open) position before starting the cooking cycle.
Display “E6”
The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker and allow to cool. Once it
is cooled down, remove the Lid and check the Cooking Pot. Add liquid as necessary. Ensure
a minimum of 250ml of liquid is used inside the removable Cooking Pot. If using a pressure
cooking function, ensure that the Steam Release Valve is in the “Seal” (closed) position.
HINTS AND TIPS
Hints and Tips to get the best use of your Crock-Pot
®
Express Multi-Cooker: Go to the Crock-Pot
®
website at
www.crockpot.co.uk for additional recipes, hints, tips and much more.
With your Crock-Pot
®
Express you can create a large variety of delicious meals, snacks and desserts. Various foods take
different times to cook perfectly, so sometimes it may take some trial and error to get the cooking times right for you.
1. Please refer to your Crock-Pot
®
Express owner’s manual when using your Multi-Cooker.
2. Never fill the Cooking Pot past the MAX line.
3. Do not leave Multi-Cooker plugged in when not in use.
4. Make sure Multi-Cooker is kept away from cabinets and walls when in use.
5. The Cooking Pot is designed to be used only in this Multi-Cooker. Do not use on stovetop, in microwave, or in oven.
6. The provided Steaming Rack is designed to be used in this Multi-Cooker. It should not damage the surface of the
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