Crestron
CPC-CAMI
Pan/Tilt Camera Head with Control Interface
Problem Solving
Troubleshooting
The table that follows this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron technical
support representative; refer to “Further Inquiries” on page 17.
CPC-CAMI Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
CPC-CAMI does not
function. POWER LED
is not illuminated.
CPC-CAMI is not receiving
network power.
Confirm power is supplied to
the unit.
CPC-CAMI does not
function. NET LED is
not illuminated.
CPC-CAMI is not
communicating with the
network.
Verify network connection on
interface box. Poll network in
Performance Viewport.
CPC-CAMI is not
Loose or broken wiring.
Verify cable ends and wiring.
responding.
CPC-CAMI ID is not set to
match the NET ID.
Poll network in Performance
Viewport. Verify that the CPC-
CAMI NET ID is properly set to
match the SIMPL program.
CPC-CAMI ID is not unique;
two or more units share the
same ID.
Poll network in Performance
Viewport. Verify that each ID is
used once.
ID setting changed after CPC-
CAMI powered up.
Power down CPC-CAMI.
Power up to reset ID.
Presets can not be
recalled.
Hit a limit.
Discontinue request for
unobtainable position. Verify
that initialization procedure has
been properly performed.
Unit not calibrated.
Calibrate CPC-CAMI per
instructions in this guide.
Further Inquiries
If after reviewing this Operations Guide for the CPC-CAMI, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning customer service team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
Operations Guide - DOC. 5726A
Pan/Tilt Camera Head with Control Interface: CPC-CAMI
•
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