CRESTRON
8
••
CNX Infrared & Serial Expansion Card: CNXIR-8
Operations Guide - DOC. 8124
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CNXIR-8 Toubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
CNXIR-8 does
not function.
CNX Control System
is not receiving
power.
Verify power to CNX Control System.
Circuit card is not
properly seated in
slot.
Verify CNXIR-8 is properly inserted into
CNX Control System slot per procedures in
this Operations Guide.
Programming error.
Check SIMPL Windows program.
A particular IR
device does not
function.
CNIRP wiring was
extended and polarity
was reversed.
Verify proper polarity on CNIRP wiring.
Incorrect or missing
driver for IR device.
First, install appropriate driver using SIMPL
Windows.
Second, verify functionality of driver using
DEAL for Windows and CNXLIR, Crestron's
Infrared/Serial Learner.
Programming error.
Check SIMPL Windows program.
Further Inquiries
If after reviewing this Operations Guide for the CNXIR-8, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning technical support team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +525-574-15-90.
For local support from exclusive Crestron factory-trained personnel call:
•
In Australia, call Soundcorp at +613-941-61066.
•
In New Zealand, call Amber Technologies at +649-410-8382.
