CRESTRON
8
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CNX RS-232/422/485 Expansion Card: CNXCOM-2
Operations Guide - DOC. 8123
Graphical Detail View of a NOR in SIMPL Windows’ Programming Manager
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CNXCOM-2 Toubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
CNXCOM-2
does not
CNX Control System is
not receiving power.
Verify power to CNX Control System.
function.
Circuit card is not
properly seated in slot.
Verify CNXCOM-2 is properly inserted into
CNX Control System slot per procedures in
this Operations Guide.
Cable from CNXCOM-2
to controlled equipment
is incorrect.
Verify wiring. Connect only the required pins
for each communication type.
Incorrect serial port
settings.
Verify the communication parameters
assigned in the "Device Settings" dialog box
as described in the Programming section.
Programming error.
Check SIMPL Windows program.
Further Inquiries
If after reviewing this Operations Guide for the CNXCOM-2, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning technical support team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +525-574-15-90.
For local support from exclusive Crestron factory-trained personnel call:
•
In Australia, call Soundcorp at +613-941-61066.
•
In New Zealand, call Amber Technologies at +649-410-8382.
