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Troubleshooting: Sound Blaster Live! Value Sound
Card User's Guide

Most Common Problems

 • 

Uninstalling and Reinstalling the Audio Drivers

 • 

Problems Installing

Software

 • 

Problems With Sound

 • 

Problem with Surround Mixer

 • 

Insufficient SoundFont

Cache

 • 

Problems With Joystick

 • 

Resolving I/O Conflicts

 • 

Problems in Windows NT 4.0

Most Common Problems

Table 1. Most common problems encountered by users

For This Problem

Go to Section

In Windows 98 Second Edition/Windows Millennium Edition,
the installation does not start automatically after the CD-ROM
is inserted.

Problems Installing Software

There is unexpected excessive environmental sound or
effects when an audio file is being played.

Problems With Sound

No sound from the headphones.

Problems With Sound

In a 4-speaker configuration, there is no sound from the rear
speakers.

Problems With Sound

No sound from the speakers.

Problems With Sound

No audio output when playing digital files such as.WAV, MIDI
files or AVI clips.

Problems With Sound

No audio output when playing CD-Audio.
OR
No audio output when playing DOS games that require a
CD-ROM.

Problems With Sound

Panning a source sometimes turns off its sound.

Problems With Sound

Unwanted change of mixer settings with every change of
Super-Environment presets.

Problem with Surround Mixer

There is insufficient memory to load SoundFonts.

Insufficient SoundFont Cache

The joystick port is not working.

Problems With Joystick

Troubleshooting: Sound Blaster Live! Value Sound Card User's Guide

file:///C|/Terrys/trouble.htm (1 of 8) [1/2/2001 2:12:47 PM]

Содержание Pavilion 6600 - Desktop PC

Страница 1: ...r other countries E Mu and SoundFont are registered trademarks of E mu Systems Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Creative Technology Ltd disclaims any proprietary interest in trademarks and trade names oth...

Страница 2: ...ions in a Game Understanding the Installation Program in Windows 98 Second Edition Understanding the System Resource Settings Understanding the Environment Variables Determining Resources MS DOS Mode Utilities Changing Audio Card Settings Creative Diagnostics Back to Contents Page Using the Sound Card Sound Blaster Live Value Sound Card User s Guide file C Terrys usage htm 1 2 2001 2 09 34 PM ...

Страница 3: ...ows directory The syntax for this variable is as follows CTSYN path where path is the location of the CTSYN INI file BLASTER Environment Variable The BLASTER environment variable specifies the base I O address IRQ line and DMA channels of the SB interface Its syntax is BLASTER A220 I5 D1 H5 P330 T6 The parameters in the command are as follows This Parameter Specifies Axxx SB interface s base I O a...

Страница 4: ...Tx Card type x must be 6 Back to Contents Page Understanding the Environment Variables Sound Blaster Live Value Sound Card User s Guide file C Terrys env_var htm 2 of 2 1 2 2001 2 09 42 PM ...

Страница 5: ...s are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However this notice is not a guarantee that interference will not occur in a particular installation If...

Страница 6: ...règlements d interfe rence radio Compliance This product conforms to the following Council Directive Directive 89 336 EEC 92 31 EEC EMC Declaration of Conformity According to the FCC96 208 and ET95 19 Name Creative Labs Inc Address 901 McCarthy Boulevard Milpitas CA 95035 United States Tel 408 428 6600 declares under its sole responsibility that the product Trade Name Creative Labs Model Number CT...

Страница 7: ...les FCC Son Fonctionnement est soumis aux deux conditions suivantes Le matériel ne peut étre source D interférences et 1 Doit accepter toutes les interférences reques Y compris celles pouvant provoquer un fonctionnement indésirable 2 Compliance Manager Creative Labs Inc June 9 1999 Back to Contents Page Regulatory Sound Blaster Live Value Sound Card User s Guide file C Terrys regs htm 3 of 3 1 2 2...

Страница 8: ...Adlib Emulation Port The emulation settings appear only if they are enabled SBEMIXER EXE Use SBEMIXER EXE to change the volume levels of the MPU 401 instrument set used on the SB Live card You can use SBEMIXER EXE from the command line useful for advanced users who want to set up batch files with particular volume levels or within the SBEMIXER screen The settings for SBEMIXER EXE are independent o...

Страница 9: ...t session SBESET EXE Use SBESET EXE to manually configure SB resources or disable SB Emulation By default SB Emulation in DOS follows the Windows settings For example if you disable SB Emulation in Windows in the next boot to DOS SB Emulation in DOS disabled Under rare circumstances you may need to manually reconfigure DOS SB Emulation for example if there is conflict in DOS before it can boot to ...

Страница 10: ... of the possible values An example of an SBESET command is SBESET A240 I5 D3 w0 which corresponds to set the SB interface s base I O address to 240 the IRQ line used by the audio interface to 5 the First DMA channel used by the audio interface to 3 and use the Windows assigned resource configuration SBEGO EXE Use this to confirm whether SB16 Emulation is properly installed and working Back to Cont...

Страница 11: ...sassemble the sound card This action could result in electrical shock Service or repair work should be done by a qualified service person Incorrect reassembly can cause electric shock To keep from damaging your sound card avoid exposing it to moisture and extreme temperatures Do not attempt to disassemble short circuit or subject the sound card to high temperatures or fire Use of an accessory atta...

Страница 12: ...th true digital processing and it will blow your home theater away Features and Benefits The Sound Blaster Live Value Sound Card has the following features and benefits Hollywood Quality Audio Re creation With professional quality synthesizers and digital I O Sound Blaster Live Value provides audio fidelity that rivals movie theaters with digital sound Excellent overall audio fidelity is achieved ...

Страница 13: ...is ready for the coming generations of WDM DLS and IEEE 1394 Firewire devices Sound Blaster Live Web site www sblive com Exciting new applications and developer support will be available on the Sound Blaster Live Web site For instant access to the latest applications enhancements drivers and more visit www sblive com System Requirements For Creative software your card requires at least Pentium cla...

Страница 14: ...sing the various applications in your audio package To access the online User s Guide click the Start button point to Programs point to Creative point to Sound Blaster Live Value and select User s Guide Back to Contents Page Introduction Sound Blaster Live Value Sound Card User s Guide file C Terrys intro htm 3 of 3 1 2 2001 2 11 53 PM ...

Страница 15: ...nd Card User s Guide Installing the Card and Related Peripherals Positioning Your Speakers Connecting Creative PC DVD Installing Software Back to Contents Page Setup Sound Blaster Live Value Sound Card User s Guide file C Terrys setup htm 1 2 2001 2 12 02 PM ...

Страница 16: ...talling the Software in Windows 98 Second Edition Windows Millennium Edition Installing the Software in Windows NT 4 0 Installing the Software in Windows 2000 Back to Contents Page Installing Software Sound Blaster Live Value Sound Card User s Guide file C Terrys instalsw htm 1 2 2001 2 12 05 PM ...

Страница 17: ...und Card User s Guide SB Live Experience Creative Launcher Creative AudioHQ Creative WaveStudio Creative Recorder Creative PlayCenter Back to Contents Page Using Sound Card Software Sound Blaster Live Value Sound Card User s Guide file C Terrys software htm 1 2 2001 2 12 24 PM ...

Страница 18: ...es the familiar Windows group to display the icon for each utility Figure 1 AudioHQ control panel The AudioHQ interface has the standard look and feel of the Windows Control Panel It contains several control utilities that allow you to view audition or set up the audio properties of one or more audio devices on your computer SoundFont Control Creative SoundFont Control allows you to configure MIDI...

Страница 19: ...cated by an arrow 3 To replace a SoundFont file click the file and then click the Replace button OR Double click the file and select the replacement 4 To clear a bank from the stack select the bank and then click the Clear button A variation bank can only be cleared by clearing its main bank 5 Repeat Steps 3 4 or 5 as required 6 By stacking a SoundFont file instead of replacing one with the other ...

Страница 20: ... instruments To configure an instrument In the SoundFont dialog box click the Configure Instrument tab 1 In the Select Bank list select the bank whose instruments you want to configure You can select any bank 2 In the Select Instrument list select the instrument to configure In the Instrument Stack you may see an instrument entry although you did not load an instrument on this page The instrument ...

Страница 21: ...ximum amount of cache memory your SoundFont files can occupy so that your system performance does not suffer from insufficient memory 6 NOTE Setting the maximum amount of cache memory for SoundFont files does not mean setting aside or reserving the space The space can still be used by your computer or other files if needed SoundFont Caching Figure 4 Soundfont Control dialog box where you configure...

Страница 22: ...ont Device list Creative Keyboard Creative Keyboard allows you to play musical notes on various instruments much like a composer would play notes on a piano or other instrument while creating or arranging music To edit the sound use Vienna SoundFont Studio or another sound editor Figure 5 Creative Keyboard options dialog box where you configure its settings MIDI Input To select a MIDI input device...

Страница 23: ...l Notes Off button To test instruments with MIDI controllers In Creative Keyboard click the MIDI controller you want to use 1 Specify a value in the Controller Value box or drag the slider to the value 2 Click the keys on the keyboard to test the sound If you have an external MIDI input device it may be easier to use 3 If you do not like the effects on your instrument click the Reset Controllers b...

Страница 24: ...ol Speaker Control allows you to specify your speaker output configuration and the setup of audio source positions for the output It provides you an intuitive graphical interface to arrange the audio sources about you to get the panning effects you want Figure 7 Speaker Control dialog box where you configure speaker output Creative AudioHQ Sound Blaster Live Value Sound Card User s Guide file C Te...

Страница 25: ...t the front upper corners of the box If you select 4 Speakers a sofa icon representing you appears in the center of the Preview box with the four speakers at the corners of the box 1 For the selected output configuration the last used setup appears in the Setup box A setup preset stores the relative positions of audio sources under the selected speaker output configuration You can have same named ...

Страница 26: ...e To do so click the Export Setup button You can save using the recommended name or rename as you like 4 NOTE An icon with a down arrow on the lower right corner denotes an analog audio source such as CD Audio Line In TAD Auxiliary and Microphone Right click the icon to select the analog audio device to activate NOTE If you want to change environmental effects of the sound use the Environmental Au...

Страница 27: ...ount of the effect Edit an effect all the way down to its parameters or building blocks Configure source effects that is set the amount of the effects to apply on an audio source Configure MIDI playback effects Back to Contents Page Creative AudioHQ Sound Blaster Live Value Sound Card User s Guide file C Terrys audiohq htm 10 of 10 1 2 2001 2 12 27 PM ...

Страница 28: ...file is being played Problems With Sound No sound from the headphones Problems With Sound In a 4 speaker configuration there is no sound from the rear speakers Problems With Sound No sound from the speakers Problems With Sound No audio output when playing digital files such as WAV MIDI files or AVI clips Problems With Sound No audio output when playing CD Audio OR No audio output when playing DOS ...

Страница 29: ...k Control Panel 1 Doubled click the Add Remove Programs icon 2 On the Install Uninstall tabbed page select the Sound Blaster Live Value entry and then click the Add Remove button 3 In the Creative Uninstaller dialog box select the Windows Drivers check box and then click the Next button 4 Click the Yes button 5 Restart your computer when prompted 6 Microsoft Windows NT 4 0 Operating System Reinsta...

Страница 30: ...ion Click the Start button select Settings and then click Control Panel 1 In the Control Panel window double click the System icon 2 In the System Properties dialog box click the Device Manager tab and select your CD ROM drive 3 Click the Properties button 4 In the Properties dialog box click the Settings tab and select Auto Insert Notification 5 Click the OK button to exit from the dialog box 6 P...

Страница 31: ...Mixer or Creative Mixer you unmute the Auxiliary device in the audio device panel or Play Control view and select the Auxiliary device in the record panel or Record Control view For more details see Connecting Creative PC DVD in the section Setup If you have changed environments go to the Record Control view of Creative Mixer and make sure that the check boxes of your active sources are selected F...

Страница 32: ...e Speaker applet corresponds to your speaker or headphone configuration The Speakers selection in the Environment deck of Surround Mixer corresponds to your speaker or headphone configuration The Original Sound sliders in either or both the Master and Source tabbed pages of the Environmental Audio applet are set to 100 No audio output when playing CD Audio OR No audio output when playing DOS games...

Страница 33: ...issociate mixer settings make sure the command is checked 2 Insufficient SoundFont Cache There is insufficient memory to load SoundFonts This may occur when a SoundFont compatible MIDI file is loaded or played Cause There is insufficient memory allocated to SoundFonts To allocate more SoundFont cache On the Options tabbed page of the SoundFont Control applet move the SoundFont Cache slider to the ...

Страница 34: ...stick Resolving I O Conflicts Conflicts between your audio card and another peripheral device may occur if your card and the other device are set to use the same I O address To resolve I O conflicts change the resource settings of your audio card or the conflicting peripheral device in your system using Device Manager in Windows If you still do not know which card is causing the conflict remove al...

Страница 35: ...alled the Sound Blaster Live Value card Windows is trying to match the drivers to the removed audio card To solve this problem Log on to your computer as Administrator 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Multimedia icon and then click the Devices tab 3 In the list remove from under these entries 4 Audio Devices MIDI Devices And Instruments the...

Страница 36: ...it digitizing in stereo and mono modes Playback of 64 audio channels each at an arbitrary sample rate ADC recording sampling rates 8 11 025 16 22 05 24 32 44 1 and 48 kHz Dithering for 8 bit and 16 bit recording AC 97 Codec Mixer Mixes EMU10K1 audio sources and analog sources such as CD Audio Line In Microphone Auxiliary TAD and PC Speaker Selectable input source or mixing of various audio sources...

Страница 37: ...io Inputs One line level analog Line input via stereo jack on rear bracket One mono Microphone analog input via stereo jack on rear bracket CD_IN line level analog input via 4 pin Molex connector on card AUX_IN line level analog input via 4 pin Molex connector on card TAD line level analog input via 4 pin Molex connector on card CD_SPDIF digital input via 2 pin Molex connector on card accepting sa...

Страница 38: ...ctor pin assignments To access the online User s Guide click the Start button point to Programs point to Creative point to Sound Blaster Live Value and select User s Guide NOTE Line Out and Rear Out jacks can be used simultaneously to power 4 channel speaker systems Figure 1 Jacks and connectors on the Sound Blaster Live Value card Internal Connectors Sound Blaster Live Value Sound Card User s Gui...

Страница 39: ...Back to Contents Page Internal Connectors Sound Blaster Live Value Sound Card User s Guide file C Terrys connect htm 2 of 2 1 2 2001 2 13 13 PM ...

Страница 40: ...DVD games with Dolby Digital video clips 2 If you Get distorted or no audio at all Reason Your CD ROM or DVD ROM drive does not fully comply to SPDIF specifications OR Are playing games in Windows 98 Second Edition MS DOS mode that is pure DOS mode do the following Connect the CD In connector to the Analog Audio jack of the CD ROM or DVD ROM drive 1 In Surround Mixer or the Play Control view of Cr...

Страница 41: ...Figure 1 Connecting Creative PC DVD Back to Contents Page Connecting Creative PC DVD Sound Blaster Live Value Sound Card User s Guide file C Terrys pcdvd htm 2 of 2 1 2 2001 2 16 58 PM ...

Страница 42: ...ries do not match a good estimate of the identity of the device is its I O address or DMA channel To find the current SB Live SB16 Emulation resources in MS DOS mode Switch to your SB Live DOS driver directory that is C PROGRA 1 CREATIVE SBLIVE DOSDRV 1 Type SBECFG and then press Enter 2 NOTE The MS DOS driver SBEINIT COM must be running for SBECFG EXE to work properly Some older games may have di...

Страница 43: ...Resource Try using Port address 330 Back to Contents Page Determining Resources Sound Blaster Live Value Sound Card User s Guide file C Terrys determin htm 2 of 2 1 2 2001 2 17 12 PM ...

Страница 44: ...les in the section Using the Sound Card reflect the changes as well You can view your system environment by typing SET at the DOS prompt Input Output I O Addresses NOTE In the following tables the preferred values are in bold I O addresses are communication areas used by your computer s central processor to distinguish among various peripheral devices connected to your system when sending or recei...

Страница 45: ...erface 5 7 9 10 Direct Memory Access DMA Channel A DMA channel is a data channel that a device uses to transfer data directly to and from the system memory Table 3 Possible default direct memory access DMA channel assignment Usage Default DMA Channel First DMA channel 0 1 3 Second DMA channel 5 6 7 Back to Contents Page Understanding the System Resource Settings Sound Blaster Live Value Sound Card...

Страница 46: ...ystem icon 2 In the System Properties dialog box click the Device Manager tab 3 Double click Sound Video And Game Controllers and then select Creative Gameport Joystick 4 Click the Properties button 5 In the Properties dialog box If you have an Original Configuration Current check box 6 To enable the interface make sure that the check box is selected To disable it clear the check box If you have a...

Страница 47: ... Sound Blaster Live Value and then click AudioHQ Check out the applets within the AudioHQ window To open an AudioHQ applet from Creative Launcher Click Creative Launcher at the top or bottom of your computer screen and then click the AudioHQ tab Check out the applets indicated by the icons in the second row of Launcher Back to Contents Page Changing Audio Card Settings Sound Blaster Live Value Sou...

Страница 48: ...ng to the Web site is to click the right most button the Environmental Audio icon on Creative Launcher Figure 1 Creative Launcher Creative Launcher is a one stop shortcut to quickly start your applications and get to the Creative and the SB Live owners Web site To display Launcher bring your pointer to the top of the screen For details on how to use the Launcher see its online help Back to Content...

Страница 49: ...s and the group items The Environmental Audio icon is on the right Options To set the options for the Launcher Click the System Menu icon on Launcher and then click Properties The Properties dialog box appears 1 Select or clear the desired options 2 Click the OK button to apply the changes to the Launcher 3 Groups You can place three types of items in Launcher Subgroups Shortcuts Plug ins A subgro...

Страница 50: ...ay also contain shortcuts to other applications for your hardware settings volume control help files or demonstration programs by Creative For details on managing groups and items in Launcher see its online help Back to Contents Page Creative Launcher Sound Blaster Live Value Sound Card User s Guide file C Terrys launcher htm 2 of 2 1 2 2001 2 58 27 PM ...

Страница 51: ...let 2 Remove the cover from your system 3 Remove the metal plate from an unused PCI expansion slot in your system and put the screw aside to be used later 4 Align the audio card with the vacant PCI expansion slot Press the card gently and evenly into the slot as shown Ensure that the card sits firmly inside the PCI expansion slot 5 Secure the card to the expansion slot with a screw 6 Replace the c...

Страница 52: ...n connector and the Analog Audio connector of the CD ROM or DVD ROM drive are connected In addition if you get distorted audio do not connect the CD SPDIF connector to the Digital Audio connector of the CD ROM or DVD ROM drive If you connect to the Digital Audio and Analog Audio connectors of the same CD ROM or DVD ROM drive make sure that in Surround Mixer or the Play Control view of SB Live Mixe...

Страница 53: ...Back to Contents Page Installing the Card and Related Peripherals Sound Blaster Live Value Sound Card User s Guide file C Terrys installc htm 3 of 3 1 3 2001 10 04 12 AM ...

Страница 54: ...omputer monitor is not blocking the path of your front speakers You may want to adjust the relative positions of the speakers until you get the audio experience you like best If you have a subwoofer place the unit in a corner of the room for the best bass experience Figure 1 Recommended speaker positions for the 4 speaker configuration Back to Contents Page Positioning Your Speakers Sound Blaster ...

Страница 55: ...me may be incompatible with Windows 98 Second Edition or there is insufficient system resources to play the game with Windows 98 Second Edition loaded In such cases use the MS DOS mode in which only the real mode portions of Windows 98 Second Edition are loaded To restart the system in MS DOS mode when you are already in Windows 98 Second Edition Click the Start button on the taskbar and then clic...

Страница 56: ... SB Live SB16 Emulation Properties dialog box There are games that offer MPU 401 Roland General MIDI or MT 32 LAPC 1 as an option Often these games allow you to set the MIDI port address Make sure that they match the MIDI address in the Resources list on Resources tabbed page of the Creative SB Live SB16 Emulation Properties dialog box The same values can be found under MPU 401 General MIDI Roland...

Страница 57: ...ation If an application provides all these as options specify the choices in this order Sound Blaster 16 1 Sound Blaster Pro 2 Sound Blaster 3 Adlib 4 Back to Contents Page Selecting the Best Audio Options in a Game Sound Blaster Live Value Sound Card User s Guide file C Terrys select htm 2 of 2 1 3 2001 10 05 39 AM ...

Страница 58: ...INIT COM is the SB Live MS DOS driver It is required for the SB Live Value card to function properly under MS DOS mode The syntax for the statement is as follows SB Live path SBEINIT COM SBEINIT COM requires that the HIMEM SYS and EMM386 EXE files are loaded If needed the installation program adds the necessary HIMEM SYS and EMM386 EXE lines to your CONFIG SYS file creating the file if it is not p...

Страница 59: ... memory manager you will not be able to use the SB Live Value card with the game The CONFIG SYS File Settings The installation program adds the following statements to the CONFIG SYS file DEVICE C WINDOWS HIMEM SYS DEVICE C WINDOWS EMM386 EXE Back to Contents Page Understanding the Installation Program in Windows 98 Second Edition Sound Blaster Live Value Sound Card User s Guide file C Terrys unde...

Страница 60: ...d easily With Creative Diagnostics you can check your system s ability to playback digital audio record digital audio playback MIDI on your sound card s internal MIDI synthesizer playback audio CDs See the instructions in Creative Diagnostics for details Back to Contents Page Creative Diagnostics Sound Blaster Live Value Sound Card User s Guide file C Terrys diagnost htm 1 3 2001 10 06 17 AM ...

Страница 61: ...ience Demonstrates the many wonderful experiences Sound Blaster Live can give you To run SB Live Experience bring your pointer to the top of the screen to display Creative Launcher click the Sound Blaster Live Value tab and then click the SB Live Experience icon On the opening screen click to select the topic that interests you Back to Contents Page SB Live Experience Sound Blaster Live Value Soun...

Страница 62: ...and 16 bit CD quality Wave data Enhance your Wave data or create unique sounds with various special effects and editing operations such as rap reverse echo mute pan cut copy and paste Open and edit several Wave files at the same time Import and export raw RAW data files See the online help file for details Back to Contents Page Creative WaveStudio Sound Blaster Live Value Sound Card User s Guide f...

Страница 63: ...rding Volume Level allows you to limit the recording volume level so that distortion will not occur if the recording volume is too loud Peak Indicator warns you if the recording volume level is too high To run Recorder bring your pointer to the top of the screen to display Creative Launcher click the Programs tab and then click the Recorder icon For details on how to use Recorder see its online he...

Страница 64: ...a and PlayCenter does the rest Figure 1 Creative PlayCenter which lets you play most types of media files To run PlayCenter bring your pointer to the top of the screen to display Creative Launcher click the Programs tab and then click the PlayCenter icon For details on how to use PlayCenter see its online help Back to Contents Page Creative PlayCenter Sound Blaster Live Value Sound Card User s Gui...

Страница 65: ...dd New Hardware Wizard dialog box appears again When you install the applications the specific audio drivers for your card will be installed To install the applications Insert the installation disc into your CD ROM drive The AutoPlay screen appears 1 Follow the instructions on the screen to complete the installation 2 Back to Contents Page Installing Software in Windows 98 Second Edition Windows M...

Страница 66: ...t to Settings and then click Control Panel 2 Double click the Multimedia icon click the Devices tab and then click the Add button 3 In the List of Drivers box of the Add dialog box select Unlisted Or Updated Driver and then click the OK button 4 Insert the Windows NT 4 0 CD ROM which contains the JOYSTICK SYS file into the CD ROM drive 5 In the Install Driver dialog box type E DRVLIB MULTIMED JOYS...

Страница 67: ...udio drivers When you install the applications the specific audio drivers for your card will be installed To install the applications Insert the installation disc into your CD ROM drive The AutoPlay screen appears 1 Follow the instructions on the screen to complete the installation 2 Back to Contents Page Installing Software in Windows 2000 Sound Blaster Live Value Sound Card User s Guide file C T...

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