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Technical Support C-3
If You Have a
Problem Please retain all contents including packaging and proof of purchase until you are fully
satisfied with your product.
If you have a problem installing or using your Creative product, please use the Creative
eServices and/or telephone support for assistance. Should you contact Technical
Support, you may be asked for information regarding the following:
❑
The model and serial number of your Creative product
❑
Error information on the screen and how it came about
❑
Information on the adapter cards which may be causing a conflict*
❑
Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used*
❑
Motherboard information: BIOS manufacturer/version and chipset manufacturer
❑
Type and version of your operating system, e.g., Windows 95/98 or Windows NT,
Windows 2000 or Windows Me
If, after using the Creative support services, you believe your Creative product to be
defective, you should verify the purchase date and the take the appropriate action as
detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the
option of returning the full product to the Dealer/Retailer for a replacement or credit.
The 30-day time period may not apply in all instances, so please check the Dealer/
Retailer replacement/credit terms.
*
Not applicable for all products