WARRANTY
CRAFTEX 2 YEAR LIMITED WARRANTY
Craftex warrants every product to be free from defects in materials and agrees to correct such defects where
applicable. This warranty covers
two years
for parts and 90 days for labour (unless specified otherwise), to the
original purchaser from the date of purchase but does not apply to malfunctions arising directly or indirectly
from misuse, abuse, improper installation or assembly, negligence, accidents, repairs or alterations or lack of
maintenance.
Proof of purchase is necessary
.
All warranty claims are subject to inspection of such products or part thereof and Craftex reserves the right to
inspect any returned item before a refund or replacement may be issued.
This warranty shall not apply to consumable products such as blades, bits, belts, cutters, chisels, punches
etceteras.
Craftex shall in no event be liable for injuries, accidental or otherwise, death to persons or damage to property
or for incidental contingent, special or consequential damages arising from the use of our products.
RETURNS, REPAIRS AND REPLACEMENTS
To return, repair, or replace a Craftex product, you must visit the appropriate Busy Bee Tools showroom or call
1-800-461-BUSY. Craftex is a brand of equipment that is exclusive to Busy Bee Tools.
For replacement parts directly from Busy Bee Tools, for this machine, please call 1-800-461-BUSY (2879), and
have your credit card and part number handy.
•
All returned merchandise will be subject to a minimum charge of 15% for re-stocking and handling with the
following qualifications.
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Returns must be pre-authorized by us in writing.
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We do not accept
collect
shipments.
•
Items returned for warranty purposes must be insured and shipped pre-paid to the nearest warehouse
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Returns must be accompanied with a copy of your original invoice as proof of purchase. Returns must be in
an un-used condition and shipped in their original packaging a letter explaining your reason for the return.
Incurred shipping and handling charges are not refundable.
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Busy Bee will repair or replace the item at our discretion and subject to our inspection.
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Repaired or replaced items will be returned to you pre-paid by our choice of carriers.
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Busy Bee reserves the right to refuse reimbursement or repairs or replacement if a third party without our
prior authorization has carried out repairs to the item.
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Repairs made by Busy Bee are warranted for 30 days on parts and labour.
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Any unforeseen repair charges will be reported to you for acceptance prior to making the repairs.
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The Busy Bee Parts & Service Departments are fully equipped to do repairs on all products purchased from
us with the exception of some products that require the return to their authorized repair depots. A Busy Bee
representative will provide you with the necessary information to have this done.
•
For faster service it is advisable to contact the nearest Busy Bee location for parts availability prior
to bringing your product in for repair.