Refresh the device list by swiping down on your
smartphone.
Exit the app and login again.
Re-insert the power adapter and restart the
device as sometimes it can be caused
by network instability.
Make your WIFI network visible, the unit can’t
show hidden networks.
Verify that the Wi-Fi network is able to connect to
the internet.
Check if the Wi-Fi network is using WEP
encryption, if so please change it to WPA or WPA2.
Check if the Wi-Fi frequency is 2.4GHz, this
device can't support 5GHz network. If you are
using dual band router(support 2.4GHz&5GHz
both), please switch to 2.4GHz frequency only.
Contact your place of purchase and provide them
with the ID number shown on the message so that
the device can be reset.
Problem
Solution
The camera
will not show
in the device
list after
successful
pairing.
The camera
appears
offline.
The WIFI
network is
not showing
Network
abnormal,
please check
the router
Problem with
the binding
process,
linked to
another
account.
7[KYZOUTY%)UTZGIZ[YGZ+3GOROTLU&IV\GTYIUS
