CPS Rover VacPac, Руководство оператора

Страница: 3 / 29

1.0 GENERAL INFORMATION
1.1 Warranty Information
Concrete Polishing Solutions (CPS) warrants to the purchaser that under normal use and service, the CPS Rover purchased hereunder
shall be free from defects in material and workmanship for a period of one (1) year. Expendable or consumable items or parts (such
as belts, gaskets, or parts with wear) are not covered under this warranty. This warranty does not cover equipment or parts which
have been misused, altered, neglected, handled carelessly, or used for purposes other than which they have been manufactured.
Further, this warranty does not cover loss, damages resulting from accident, or damages resulting from an unauthorized service.
Please note, unauthorized modifications or repairs to the machine may void this warranty.
1.2 Return Policy
Please open and inspect your order promptly upon receipt. Should you find an issue with the contents, please contact a member of
the CPS sales and technical staff first, so they can resolve the issue as quickly as possible.
Any returns must be made within 30 days of delivery and must be accompanied by a return authorization number, as well as a copy
of the original invoice. CPS will then review the complaint and inspect the merchandise before a credit can be processed.
Any items that are returned because of obvious misuse will be shipped back to the sender at their expense and no credit shall be
issued.
Any returned items, including items under warranty, must be sent at the customer’s expense. No authorization number is necessary
if you are returning an item for repair that will be returned to you after repairs.
Before you return an item, CPS asks that you first call a member of the sales and technical staff at 877.472.8200 and provide your
company name, address, telephone number, and a brief statement explaining the problem.
If an item was delivered to you in error, please let CPS know and the item will be picked up at CPS’ expense. If your order contains a
shortage, report the shortage no later than 24 hours after receiving your shipment. Shortage claims will be honored only when
reported promptly. CPS cannot accept any products that have been either modified to a customer’s specifications, or is a non-
stocking special order item. Any products, such as machines or other equipment that sustain aftermarket alterations not pre-
approved by CPS are not returnable.
1.3 Damaged Shipments
CPS carefully inspects all orders prior to shipment and then packs shipments as carefully as possible. CPS advises that you thoroughly
check all cartons before you sign for the order. Any claims for merchandise damaged in transit must be filed with the delivering
carrier, not CPS.
1.4 Liability
Important Notice:
The following is made in lieu of all warranties, expressed or implied. CPS and/or manufacturer’s only obligation shall be to replace
such quantity of product proved to be defective, provided that such guarantees or replacements are a stated policy of the
manufacturer. CPS and/or manufacturers shall not be liable for any injury, loss, or damage whether direct, incidental, or
consequential, arising from the negligence or misuse of the product. Before using, user shall determine the suitability of the product
for its intended use and the user assumes all risk and liability whatsoever in connection therewith. The foregoing may not be altered,
except by an agreement signed by at least two of the officers of Concrete Polishing Technologies, Inc. CPS will not be liable for delays
in shipping due to circumstance beyond the control of CPS. Warranties will be null and void if after-market alterations, changes, or
modifications have been made to the equipment.
1.5 Customer Service and 24/7 Technical Support
Concrete Polishing Solutions has a well-trained service department and our sales and technical staff have extensive knowledge on
how to service our equipment. Being the manufacturer, we best understand our equipment and already have parts in stock. We can