User Manual
351GMCPG15NL–351GMCPG72NL & 351GTCPG15NL–351GTCPG72NL
www.cookingperformancegroup.com
9
Troubleshooting
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
Heat does not come on when
the thermostat or valve is on
Pilot burner not lit
Light and adjust pilot burner (pg . 6)
Griddle shut-off valve not in ON position
No solution necessary
Gas valve malfunction
Replace the gas valve
Pilot burner will not light
Pilot valve turned off
Turn the pilot valve on
Obstructed pilot orifice
Clear obstructions from the pilot orifice
Pilot gas turned off at the pilot
Adjust pilot to permit gas flow
Pilot burner will not stay lit
Obstructed Pilot orifice
Clear obstructions from the pilot orifice
Gas supply is not purged of air
Purge gas supply of air (pg . 4)
Air is blowing pilot light out
Turn any fans away from the broiler or move to
a less breezy location
Fat appears to smoke
excessively
Heat is set too high
Turn heat down
Moisture in the food may be turning
into steam
No solution necessary
Food sticks to the griddle or
burning around edges
Heat is set too high
Turn heat down
Griddle surface needs to be cleaned
and/or re-seasoned
Clean broiler and grates (pg . 8)
Oil grates with acceptable food oil
Grates need to be oiled
Food is undercooked inside
Heat is set too high or too low
If cooked on the outside, turn heat down &
increase cook time
Food may not have been cooked for long
enough time
If undercooked on the outside, turn heat up &
increase cook time
Food tastes greasy or has an
objectionable off-flavor
Food itself may have off flavor
Check raw product for freshness
Food may have been stored
improperly before cooking
Check storage containers and
“use by” dates
Too much fat used
Use less fat
Heat is set too low
Turn heat up
NOTICE:
The above examples are provided for your reference . Provided a failure occurs, stop using, and consult an
authorized service agency . All maintenance should be done after the power supply and gas supply are shut off .