Use and Care Manual
Wellness for Home
08/09
Type of Troubles
Check points
Countermeasures
Check that the
power plug is
securely plugged
into the outlet
Push the power
plug into the outlet
securely
Check that the
power adaptor is
well connected
to the chair
Well connect the
DC terminals
between the chair
and power adaptor
Operation failure
Check that there is
no obstruction
Remove the
obstruction
Impossible to recline
Impossible to raise or
lower the foot rest
TROUBLE SHOOTING
If the troubles still persists after following the proper countermeasures, stop using the chair to avoid
possible accidents. Disconnect the power plug from the outlet and consult Cozzia. Do not attempt
to repair the chair, instead contact a certified technician.
If you continue to have problems, please read the warranty card and contact the Cozzia service
department.
Warning
COZZIA products have the following warranty:
COZZIA's massage chairs, massaging motion upholstery and home theater massage seating
provide a one year full coverage, labor and parts（limited warranty on fabrics）, two years on all
electronics and wood structure , and 5 years on steel frame.
COZZIA customer service will not issue Return Material Authorizations (RMAs) for products.
COZZIA products will be either repaired by the consumer or by an in-home technician.
COZZIA will not issue Return Material Authorizations (RMAs) for buyer's remorse.
WARRANTY INFORMATION
Consumers may contact Cozzia's Customer Service Department at 1-877-977-0656 between
9.00am and 5.00pm PST, Monday thru Friday or e-mail us at [email protected] or visit our
website at www.cozziausa.com for warranty and service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales
receipt) when they contact the Cozzia Service Department regarding repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some cases
a technical service specialist will be required to provide enhanced support.
Non warranty repair is provided on a ‘per incident’ basis. Cozzia customer service will verify that
the unit has failed and provide instructions for repair. All applicable repairs, parts, shipping, handling,
local tax and a ‘per incident’ fee will be charged for non- warranty repairs and support calls
Proof of purchase (original receipt) is required for all warranty repairs and servicing.
SERVICE AND TECHNICAL SUPPORT
