Did you know
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On Demand
SM
: lets you watch movies and your favorite shows on your schedule. See the Welcome Guide for details.
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Channel Lineup: view your channels at Cox.com → Products → TV Channel Lineup. Bookmark this or print it for easy reference.
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Cable Splitter: installing a Contour and Modem from the same cable outlet requires a splitter. Visit our retail store to pick one up.
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Your Welcome Guide walks you through how to use your Contour. We suggest keeping it handy for easy reference.
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For tutorials, check out the Help screen on your Contour guide by pressing the "A" button on your Voice remote.
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Check out Cox.com/learn for information on getting the most out of your service.
Learn about your Contour
i
Frequently asked questions
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Why am I receiving a “No Input” message on my TV and not seeing a picture?
The input/source on your TV might not be set up correctly. Not to worry, there's a quick fix. Just press the "input" or "source"
button on your TV remote until you select the HDMI connection that matches the port your HDMI cable is plugged into on your TV.
I'm having trouble reading the guide...can I make the text larger?
Yes, there's an option to change the text size in the settings that come with your Contour box. Using your Voice remote, press
the "B" button and follow these steps: Enhanced Text Readability → press "OK" → toggle the setting on/off by pressing "OK" or
"Cancel" to keep it as is. When it's turned on, the Contour Guide will display four rows of guide listings, making the font larger.
Why isn't my Voice remote changing the volume on my TV?
It could be a couple of things. First, check that the input/source on your TV is set up correctly. If that doesn't solve it, you may
need to set up your remote again: press the "A" button on your Voice remote → Remote Setup → follow the steps on-screen.
For more help programming and troubleshooting your remote, visit Cox.com/remote-help.
Why isn't my Contour box working?
A quick reboot might fix it – just unplug the power cord from the wall, wait about 20 seconds, then plug it back in. It may take
up to 10 minutes to fully reset. You can also try connecting your Contour box to other cable outlets in your home. Your box
needs to be connected to an active cable outlet to work. If that doesn't help, let us know.
Can I pair my remote after installation?
Sure, press the "A" button on your Voice remote and select “Remote Setup”, then Contour will walk you through the process.
Troubleshooting
tips & FAQs
APP: Cox Connect for 24/7
support and helpful videos
WEB: Cox.com/support
Cox.com/learn
CHAT: text an agent at 54512 or
live chat on Cox.com/chat
CALL: 1–888–556–1193
FPO BARCODE
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