Voice assistant (Google/Siri)
In the paired status, triple-tap the earbuds touch panel.
Answer the call
In the incoming call status, double-tap the earbuds touch panel.
Hang up the call
In the phone call status, double-tap the earbuds touch panel.
Reject the call
In the incoming call state, long-press the earbuds touch panel 2s.
Pause/play music
When connected, double-tap the earbuds touch panel.
If you still have any questions, please contact our after-sales service center and
we will provide you with 24-hour service.
E-mail: [email protected]
Phone: +1(929)359-6668 (Mon-Fri 9:00 a.m. to 17:30 p.m. PST) Recommend
Website: https://www.cowinaudio.com (Support live chat)
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Twitter: https://twitter.com/cowinaudio
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● FAQ
● Touch Panel Command
1. If the earbuds do not function as expected, try the following steps to resolve the issue.
• Find the symptoms of the issue in this User Guide, and try any corrective actions listed.
• Charge the battery: You may be able to resolve some issues by charging the battery.
• Initialize the earbuds: This operation resets the earbuds to the factory settings and deletes all pairing information.
• Look up information on the issue on the customer support.
2. Clear Bluetooth pairing record.
• Long press the multi-function button of the charging case for 10S to reset all settings.
• Long press the multifunction button of the charging case for 3S to forcibly disconnect the currently connected device and enter
the pairing state.
3. Only one earbud worked.
Earbuds are currently or had already been connected to a Bluetooth device, click forget or remove "COWIN Apex" from your
Bluetooth settings and turn off your device Bluetooth settings.
• Put the earbuds into the charging case, clear Bluetooth pairing record.
• The left LED indicator light off, the right LED indicator light flashes green, the earbuds pairing successful.
• Then remove the earbuds, activate your device Bluetooth to connect earbuds.
4. Can't power on the Bluetooth earbuds.
• The battery level is low, please charge the earbuds in time.
• Put into the charging case to charge the battery.
5. Unable to pair Bluetooth with device.
• Check that the earbuds is turned on.
• Check that the Bluetooth device is turned on and the Bluetooth function is on.
• Make sure the earbuds are not connected to another device.
• Move your mobile device closer to the earbuds and away from any interference or obstructions.
• Clear the earbuds pairing list and connect again.
6. The earbuds are connected to a Bluetooth-enabled device (mobile phone, PC, tablet, etc.), but
you cannot play a song through the earbuds.
• Refer to your device's user guide and select to play songs through the earbuds.
• For some music playback software, you must go into the setup interface, and choose to play songs through the earbuds from the
list of output devices (it typically occurs on the PC).
7. Poor sound quality.
• Move your mobile device closer to the earbuds (30 ft. or 10 m) and away from any interference or obstructions.
• Make sure that both earbuds fit securely in your ear.