How can I tell if my computer has a NIC or Ethernet card?
Look for an Ethernet port on the back or side of your computer. Some laptops may have an external card, usually found on the side
of the computer. Many newer laptops have a wireless network interface built-in to the computer. If you’re still not sure, check the
network properties of your computer. The exact process for doing this will depend on your operating system.
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What should I do if the CD doesn’t launch automatically?
If you’re a Windows user, click the
Start
button at the bottom of your screen and select
Run
. In the new window, type in
d:\setup
and click
OK
. If your CD drive has been assigned a letter other than
d
, then use that letter instead.
If you’re a
Macintosh
user, use this User Guide to complete your installation.
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What if I forgot my username and/or password?
Call 1.888.64.COVAD. For your protection, our customer service representative will need to verify some personal information
before releasing your username and/or password.
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My DSL installation kit is missing a part. What should I do?
Call 1.888.64.COVAD to have a replacement part sent to you right away.
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How do I connect additional computers to my router?
To connect an additional computer that has a wireless adapter installed, just re-run the QuickStart Installation CD on the new computer
and choose the
Install Wireless Adapter Only
path. To connect an additional computer using Ethernet use any available port on the router
color-coded in yellow. Wireless adapters and Ethernet cables can be purchased at virtually any computer store. Be sure to ask for
“straight through” Ethernet cables.
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Why do I need to install DSL filters?
DSL filters separate the digital DSL signal and the analog signals used by your phone, fax, or any other equipment connected to
the DSL phone line. Without a DSL filter, you may experience disruptions with your phone and/or DSL service.
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Should I install a DSL filter on the phone cord that connects my router to the phone jack?
No. Using the “Phone” side of the DSL filter on your router will block the DSL signal, and this will prevent your service from work-
ing. The “Phone” side of the filter should only be used with the devices listed in Step 1. The gray phone cord connected to the
DSL port on your router should be connected to the white (DSL) port on a DSL filter or plugged directly into the phone jack.
Frequently Asked
Questions
USER GUIDE
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