Product Manual
of available storage. If there is less than 60 GB of
storage available, and no video files are on the
disk, formatting the card may be necessary.
Format the internal storage.
You can format the
internal storage by connecting to the COUNTcam
through COUNTcam app and tapping the Camera
Settings icon. You will then see the option to format.
Note: Formatting the storage will erase all contents
of the internal storage. Note: be sure to download
any needed video files on the COUNTcam 2 prior
to formatting the disk.
Format the internal storage
through the app only, do not format the internal
storage using your computer.
Doing so will change
the file format of the storage the camera can not
read.
Fully charge the COUNTcam 2.
If your COUNTcam
2 stops recording prematurely, make sure the
COUNTcam 2 (or Booster Pack when applicable)
is fully charged before next deployment. Plug the
COUNTcam 2 charger into the charging port on
the bottom of the device and wait until the green
charging indicator turns off before unplugging the
charger.
Unable to Connect the COUNTCAM to a
computer
If you are experiencing connectivity issues
between your COUNTcam 2 and your computer,
here are some suggestions to help remedy the
connectivity issues.
Try another USB port.
The USB port on your
computer may be bad or does not support the
read/write speeds required. Try a different USB
port on your computer to see if the COUNTcam
appears on your desktop.
Try another download cable.
The download cable
you are using may have worn out or is faulty. If
possible, try connecting the COUNTcam 2 to your
computer using a different download cable.
Make sure the camera is powered off.
The camera
may not connect to the computer if it is powered
on. To power down the COUNTcam 2, disconnect
if from your computer, then, hold the power
button down for three seconds.
Note: if the blue
light on the front of the COUNTcam 2 illuminates
when you press the power button that means the
COUNTcam 2 is powering on. If this happens,
release the power button, then press it again for
three seconds.
Make sure the blue LED illuminates.
When the
COUNTcam 2 is connected to a computer, the blue
LED on the front of the COUNTcam will illuminate
for 1-3 seconds. If the blue LED does not illuminate
when you plug the COUNTcam 2 into a computer,
that means the COUNTcam 2 is powered up or it is
not making a connection with the computer.
Additional Support
If this section has not resolved the issue you are
experiencing, contact CountingCars.com Tech
Support for further assistance. CountingCars.com
Tech Support can be reached by emailing:
or
+1 888-888-0637
.
Please allow 24 hours for a CountingCars Tech
Support associate to respond to your request.
7. Frequently Asked Questions
How long does it take to charge the battery?
It takes approximately 15 hours to fully recharge
the COUNTcam 2 and Booster Pack.
Is the COUNTcam 2 ‘Weather-Proof’?
The COUNTcam 2 is designed to operate in most
climates and weather conditions. Do not use the
COUNTcam 2 Video Recording System in extreme
temperatures outside of the operating range or in
extreme severe weather to avoid serious damage
to your equipment.
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