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www.oCOSMO.com
Smart Sound Bar 2.1 User Manual
LIMITED PRODUCT WARRANTY
Please read this warranty card carefully, it is a “ONE-YEAR LIMITED WARRANTY” on parts
and labor (90 days for commercial use) and is only valid when purchased from an Authorized
Reseller, only on new and non-refurbished product, and available to customers in the
Continental US, Alaska, Hawaii and Puerto Rico. See below for the oCOSMO Extended
Service warranty.
oCOSMO
’s Responsibility
oCOSMO units purchased from an authorized oCOSMO U.S. Reseller in the United States
and that are used in the fifty (50) United States or Puerto Rico and Canada are warranted to
be free from manufacturing defects in materials and workmanship for a period of one (1) year
from the date of their original retail purchase (or a period of ninety (90) days for commercial
use). If the unit fails to conform to this warranty, we will service the units using new or
refurbished parts. In the event that the part required for replacement is no longer in
production and/or is obsolete, oCOSMO will repair or replace the unit with similar or like parts
of equal value. If a similar or like part is not available, a charge may be incurred to the owner,
for any upgraded parts substituted.
Service Labor
During a period of one (1) year from the effective warranty date (or a period of ninety (90)
days for commercial use), oCOSMO will provide, when needed, service labor to repair a
manufacturing defect at its designated Service Center. To obtain warranty service in the
United States, you must first call our Customer Support at (855) 662-6766. The determination
of service will be made by oCOSMO Customer Support. PLEASE DO NOT RETURN YOUR
UNIT TO oCOSMO WITHOUT PRIOR AUTHORIZATION.
Parts
New or remanufactured parts will be used for repairs by oCOSMO at its designated Service
Center for one (1) year (or ninety (90) days for commercial use) from the effective warranty
date. Such replacement parts are warranted for the remaining portion of the original warranty
period.
Service
During the one (1) year (or ninety (90) days for commercial use) warranty period, oCOSMO
will, at its option and sole discretion, repair or replace defective parts, including replacement
of the entire Panel. The Customer will be required to ship the unit to the Service Center
indicated at the time Customer Support is contacted to make the necessary repairs, you are
responsible for all transportation charges to the service facility. oCOSMO is not responsible
for the de-installation or re-installation of the unit.
Packaging and Shipping Instruction
When you send the product to an authorized oCOSMO service facility you must use the
original carton box and packing material or an equivalent as designated by oCOSMO. If you
no longer have them please contact oCOSMO
’s Customer Support.
Not Covered
This warranty does not cover the following: cosmetic defects; damage, malfunctions, or
failures resulting from shipping or transit accidents, abuse, misuse, operation contrary to
furnished instructions, operation on incorrect power supplies, operation with faulty associated
equipment, modification, alteration, improper servicing, tampering and or, damage from fire,
water, lightning, power surges, abnormal environmental conditions, or other acts of nature;
normal wear and tear (oCOSMO
reserves the right to determine “wear and tear” on any and
all products); unsatisfactory audio performance not caused by a manufacturing defect; or
Sound Bars on which the serial number has been removed or defaced. Mishandling are not
