23
in Case of malfunCtion
The following pages contain some quick advice on what
to do if your hearing aid stops working or performs un-
satisfactorily . If the problems persist, contact your hear-
ing care professional for assistance .
See the “Ear-sets for Coselgi™ BTE hearing aids” user
manual for information specific to your ear-set .
Problem
Possible cause
solution
The hearing
aid is com-
pletely silent
The hearing aid is
not turned on
Make sure the battery
drawer is closed
The battery does not
work
Insert a new battery in
the battery drawer
The hearing
aid volume is
not powerful
enough
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your two hear-
ing aids are
not working in
synchrony
The connection be-
tween the hearing
aids is lost
Turn the hearing aids
off and on again
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