8
. Problem Solving Q & A
Q:After connecting the XTreme Files and installing the software, why is the icon of X-Treme Files
shown below?
A. The possible conditions are as follows:
1. Your hard disk hasn't been formatted. Please refer to the format descriptions in appendix A to format your
hard disk.
2. The hard disk has quack sound or can't work and the system can't detect it. The probable reason is that the
output power of the computer's USB port is insufficient.
3. Did you connect the XTreme Files to the hub? If yes, please connect it to the USB port of the PC.
4. Did you use an USB cable of other products, not the XTreme Files's USB cable? If yes, this will cause the system
to be unable to detect the XTreme Files if the quality of the USB cable is not good enough.
5. Please connect the XTreme Files I as close as possible to the USB port of the PC keyboard socket.
Q:Why can't the 3 buttons on the Xtreme Files Drive function after connecting the USB cable, the
indicator is normal, and the computer has detected this device?
A:
1. Please check if the installation has been done. If not, the XTreme Files Drive is only an external storage
device. Please install first (refer to the steps of the original installation). The buttons can't work if noinstallation is performed.
2. Please check if the flat cable of the buttons in the XTreme Files Drive case is loose. If so, please connect it to the XTreme
Files Drive again.
Q:May I change the hard drive of the XTreme Files to enlarge the capacity for large files myself?
A: Yes, you can, but you have to install again after changing the new hard drive to assure that the operation
is normal.
Q:May I do the backup on 2 different computers?
A: No, you can't. The XTreme Files's OS backup function can support the OS disk backup on one computer
only. It will cause data disorder if used on another computer. CoolMax will not guarantee data accuracy
if you restore the backed up OS to another computer.
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