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Service regulation for charge or free of charge.
Free repair
- If a problem with quality, performance or function occurs from reasonable use
during the warranty period:
- When same problem occurs within 3 months right after repair from
“COOLSSHA” Service Center
Service charge is composed
Service charge is composed of 1) Component cost 2) Repair Cost 3) Delivery Fee.
1) Component cost:
when necessary to replace parts
2) Repair Cost:
the cost will be computed based on repair lead time and level
of difficulty of the repair.
3) Delivery Fee:
Round trip delivering fee basis
Repair at cost.
- Product with expired warranty period.
- Damage by not following the precaution described in instruction.
- Damage by randomly separating the brush.
- Damage by an engineer or an agency who is not belongs to “COOLSSHA”
Service Center.
- When consumable parts (bristle, battery, mood accessory…etc) life is
naturally over.
- Damage by using the parts or consumable components that are not specified
by “COOLSSHA” Service Center.
- Damage by external shock or shock from dropping.
- Damage by using incorrect electric voltage.
- Damage by disassembling the internal parts.
- Damage due to natural disasters (fire, wind and flood damage, hail,
earthquake, lightning, and etc.).
- Damage due to the negligence of users.
✽ Replace or refund may be available if the same matter occurs more than
three times during warranty period
