7
Symptom
Possible Cause
Possible Solution
No power (no
lights or fan
noise.)
•
Unit unplugged.
•
No power to
receptacle.
•
Plug unit into appropriate
receptacle.
•
Make sure that receptacle is
energized.
•
Check wall switches.
•
Check circuit breaker.
•
Plug a different electronic device
into the receptacle to make sure
that power is present.
Pan does not
heat.
•
Pan is not induction
efficient.
•
Pan not centered.
• Use induction efficient pan.
•
Center pan.
4- or 6-hob unit
suddenly stops
heating.
•
Possible power brown
out.
•
Circuit shared with
another electrical
device.
•
Safety shut-off
engaged.
•
Assure proper voltage/power levels.
•
Make sure the stock pot heater is
not sharing a circuit with electrical
devices.
•
The safety shut-off will engage if an
empty pan is left on the 4- or 6-hob
unit while the unit is working at full
power. Make sure that the unit’s
surface is clear. Wait 15-20 minutes
for the unit to reset.
Pan does not
get hot enough
even though
power levels are
set to maximum
– induction
efficient pan in
use.
•
Extension cord in use.
•
Circuit shared with
another electrical
device.
•
DO NOT use extension cords.
Extension cords may affect
the power levels reaching the
appliance.
•
Make sure that the 4- or 6-hob unit
is not sharing a circuit with other
electrical devices.
Pan heats
unevenly, does
not maintain
heat level, or
overheats.
•
Pan is not induction
efficient.
•
Pan bottom may not
be flat enough.
•
Pan not centered.
• Use induction efficient pan.
• Use flatter pan.
•
Center pan.
TROUBLESHOOTING
