13
12
Problem
Root Cause
Solution
Cold Electrodes.
Your feet are too dry.
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
No display on
LCD when the
device powers on.
CANNOT proceed
to analyze body fat
The device
powers off
automatically.
Place the device in a warm
room for a while and then
measure again.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
Batteries not yet installed.
Worn batteries.
Low battery.
Install the batteries.
(Please refer to
Insert the
Batteries )
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Step onto the platform
wearing socks or shoes.
Please keep barefooted during
the measurement, and keep full
contact with the electrodes as
well.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Troubleshooting
Troubleshooting
Problem
Root Cause
Solution
Bluetooth is OFF.
Data transmission
failed.
Turn ON the Bluetooth via
Settings.
App is OFF.
Press the icon to turn ON your
app.
Place your smartphone closer to
the scale.
Out of range of Bluetooth
transmission.
When Data Transmitting ...