No sound coming from CS10
• Be certain battery is attached properly
• Confirm the battery is charged
• Remove any wax that may be blocking the ear tip
or nozzle
Sound is muffled or garbled
• Check that the ear tip is mounted to nozzle correctly
• Remove any wax that may be blocking the ear tip
or nozzle
• Try a different preset or environmental setting
• If using as Bluetooth headset, be certain you are
within 10 feet of the device
Battery is not charging
• Be certain battery is properly mounted to charging
station
• Be certain the charger kit is completely assembled
• Be certain the charger is connected to a power
source
CS10 is not pairing with my phone
• Be certain Bluetooth is turned on in the phone
• Pair the device within the 3 minutes of powering
up the CS10
• Ensure that CS10 is selected as active device on
the phone
• Use CS10 within 10 feet of phone
TROUBLESHOOTING
18
19
WARRANTY
Conversion Sound warrants this product to be free
from defects for a period of one year from the date of
purchase. At its option Conversion Sound will repair or
replace the defective product and promptly return it to
you, or refund the purchase price. You should retain proof
of purchase to validate the purchase date and return it
with any warranty claim.
If you feel this product is defective within the warranty
period, call 1-855-792-0117 in the United States. Outside
the United States, please contact your authorized
Conversion Sound distributor.
