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Warranty

For information about this product’s warranty, visit www.control4.com/war-

ranty.

Regulatory Compliance

North America

FCC/Industry Canada

This device complies with Part 15 of the FCC Rules Sub-Part B and with Canada  

ICES-003 and RSS-Gen. Operation is subject to the following two conditions: (1) this device 

may not cause harmful interference, and (2) this device must accept any  

interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital 

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-

able protection against harmful interference in a residential installation. This equipment 

generates, uses, and can radiate radio frequency energy and, if not installed and used in 

accordance with the instructions, may cause harmful interference to radio communications. 

However, there is no guarantee that interference will not occur in a particular installation. If 

this equipment does cause harmful interference to radio or television reception, which can 

be determined by turning the equipment off and on, the user is encouraged to try to correct 

the interference by one or more of the following measures:

Troubleshooting

TIP:

 

When you connect to a TV, the screen displays the Media Player’s 

IP address, software version and MAC address should you ever need 

that information.

IMPORTANT!

  Any changes or modifications not expressly approved by 

Control4 for compliance could void the user’s authority to operate this 

equipment.

Australian / New Zealand

This product has been tested to the requirements of, and shown to be in com-

pliance with, the following requisite standard:

•  AS/NZS CISPR 22: 2006/A1:2007—Information Technology Equipment—

Radio disturbance characteristics.

•  Reorient or relocate the receiving antenna.

•  Increase the separation between the equipment and receiver.

•  Connect the equipment into an outlet on a circuit different from that to which the 

receiver is connected.

•  Consult the dealer or an experienced radio/TV technician for help.

Third-Party Licenses

Protected under U.S. Patents 7,335,845, 7,106,261 and licensed under U.S. Patents 5,905,442 

and 5,982,103

Manufactured under license from Dolby Laboratories.  Dolby and the double-D symbol are 

trademarks of Dolby Laboratories.

Recycling

For recycling information, please go to www.control4.com/recycling.

Wall Mount Template

Use the following template holes to mount your Media Player on the wall.

Manufacturer

ELEMENTECH INTERNATIONAL CO., LTD.............................

ELEMENTECH INTERNATIONAL CO, LTD..............................

SUNNY COMPUTER TECH CO., LTD.........................................

SHENZHEN DOKOCOM ENERGY TECH  CO., LTD..............

Model

AU1241202g

Au-7970u

SYS1308-2412-W2

DK-S24-12US

Problem

Possible Cause Possible Solution

Error:  could 

not play video.

Unsupported video 

codec, audio codec, 

file type, or codec 

and file combina-

tion.

Corrupt file.

Make sure the video file is in a format supported 

by the Media Player. Try converting the video 

file into a format known to be compatible with 

the Media Player.

If possible, create a new version of the video 

from the original. Playing the video file on a 

computer can help you determine if the file is 

corrupted.  This can help you confirm that the 

video file is in a format that the Media Player 

supports also. For a list of supported formats, 

see the Documentation tab of the Media 

Player’s driver in Composer Pro.

Error:  cannot 

find video file.

NAS drive offline.

Video file has been 

deleted from NAS 

drive.

Ensure that your NAS drive is powered ON, 

properly connected to the network, and En-

abled in Composer. 

Add the video file to the NAS drive (scanning 

the video through Composer will be required 

also).

After a movie 

is selected for 

playback, the 

Media Player 

continues to 

display the 

status screen or 

screen saver.

Media Player is not 

communicating with 

the Controller.

Ensure that the Media Player is:

• 

Powered ON

• 

Properly connected to the network

• 

Has an IP address

• 

Is properly identified in the project

• 

Both LEDs should be Blue

Video playback 

is not smooth, 

has pauses, or 

skips.

Problem with the 

video file.

Network bandwidth 

issues.

Network Attached 

Storage issues.

If possible, create a new version of the video 

from the original. If this is a high definition 

video file. Try reducing the video resolution.

Ensure there is sufficient network bandwidth 

available for video playback. Playback of mul-

tiple video files over the network or large Inter-

net downloads during video playback can limit 

network availability and impact video playback 

quality. The Media Player buffers approximately 

10 seconds of video to help alleviate these 

problems, but if network issues persist, then 

video playback issues may arise. If needed, 

work with a networking professional to ensure 

your network has sufficient available bandwidth 

for video playback.  

Ensure that the NAS where your video files are 

stored is functioning properly.

Poor Video 

Quality.

The video file is 

encoded in a low 

resolution. 

If possible, create a new version of the video 

from the original using higher resolution set-

tings. 

Wrong 

language is 

playing.

Video may have 

multiple language 

tracks. 

Provide the video file with only the desired 

language track.

Video plays, 

but there is no 

audio.

Audio track is en-

coded in DTS.

Unsupported audio 

codec.

The Media Player support DTS pass through 

only – meaning that it will pass the DTS signal 

through the digital optical (S/PDIF) and HDMI 

connections to a receiver or TV which must 

then decode the DTS signal. A DTS compatible 

receiver or TV is required for DTS audio to work. 

When playing a video file that has DTS encoded 

audio the Media Player will not output any au-

dio over the Left/Right RCA audio outputs.

If possible, create a new version of the video 

from the original.

The following table lists common problems that may occur.

Supported Power Supplies

Below is the list of power supplies which can be used with this product.

About this Document

©2010 Control4. All rights reserved. Control4 and the Control4 logo are registered trade-

marks of Control4 Corporation in the United States and/or 

other countries. All other names or brands may be claimed as property by their respective 

owners. Pricing and specifications subject to change without notice.  

Part Number: 200-00192 Rev D  9/2/2010

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